Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.
Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!
The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.
About The Role
We are seeking a Business Systems Specialist to join the Business Systems team. In this role, you will collaborate with the company to analyse business needs and identify ways to enhance the effectiveness and efficiency of business operations by optimising existing system implementations and adoption. Occasionally, you may need to work alongside the project management team to facilitate the onboarding of new systems for WPT.
Your responsibilities will include ensuring that all core BAU systems and productivity tools are maximised for their intended use, alongside promoting full product adoption where necessary. This entails engaging with internal stakeholders to raise awareness of these tools and organising training sessions as appropriate. Additionally, you will partner with external account managers and customer success managers to review the product roadmap, collaborating with WPT engineers and technicians to implement what is suitable to improve the product for Starling Group.
Based on your knowledge and experience, you will be assigned a specific business area and oversee the entire software lifecycle in that domain. This includes assessing and overseeing all new software requests to ensure the company's software catalogue meets all requirements and avoids duplication across Starling Group. A key aspect of this role involves rigorously testing and configuring tools. Assessing their durability and maximising their potential both independently and when integrated with other systems, to ensure all functionalities are thoroughly understood and verified.
Your Responsibilities:
- Act as a champion for products and a go-to person for internal and external stakeholders within your assigned business area
- Develop and maintain strong relationships across the bank to determine requirements and provide effective service support
- Ensure business needs are captured, analysed, and translated into effective solutions
- Collaborate closely with internal teams and external vendors to ensure all products continue to meet business requirements
- Facilitate communication between business areas and technology to ensure timely resolution of IT-related issues
- You will have a thorough understanding of the business goals, strategies and challenges, and identify solutions that support the growth of the business
- Analyse business processes to find opportunities for improvement
- Stay up to date with current and emerging technology trends, and provide recommendations on how they can be applied to improve business operations
- Support departments across Starling Group with sourcing and implementing new systems.
Requirements
- Solid understanding of business processes and current IT systems
- Excellent interpersonal and communication skills
- Technology-focused with solid knowledge of software maintenance, provisioning, and implementation.
- Proactive with excellent capacity to retain new information and grasp new concepts quickly
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Highly organised with good attention to detail and the ability to prioritise
- Basic understanding of Project Management methodologies
- Prior experience working with Atlassian & Google products is preferable, but not essential.
Benefits
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day's holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary & group income protection
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous family-friendly policies
- Incentives refer a friend scheme
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
About Us
You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.
Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice.
By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
