Call Centre Advisor (Patient Services)

Burton, England, United Kingdom

12/18/2024

By joining our patient services centre as a ‘patient services therapy co-ordinator’ you will not only be delivering high quality customer service you will be the voice of Sciensus and enjoy increased job satisfaction by enhancing our patient’s journey.

Being the main point of contact for patients and customers, a typical day will see you making or receiving phone calls, confirming patients stock levels, booking in medication deliveries, and resolving any queries they may have.

We offer a range of working patterns covering both full time and part time hours. All full-time roles will be based in our modern Burton on Trent office. If working full time, you will work 40hrs per week, with shifts between the hours of 8am – 8pm, Monday – Friday, and scheduled weekends, with increased pay.

By achieving personal targets and displaying a willingness to help the patients on our service, you will have the opportunity to work within different call-centre department, and progress into mentoring, training, and leadership roles.

Who we are?

Sciensus is a life sciences business specialising in patient access, engagement and insight solutions. We provide healthcare to patients with long-term conditions, rare diseases and cancer.

For 30 years, we’ve supported patients to access the life-changing treatment they need, in the comfort and convenience of their own homes across the UK and Europe. Today, we combine our clinical experience from over 70 million patient interactions with the latest technology to help over 200,000 patients a year make the most of their medicine.

So, using unparalleled insights, we connect with people powerfully and personally, focusing on their unique needs, empowering them to achieve their goals, and supporting them every step of the way.

What we offer our people?

We work hard to make sure colleagues feel motivated, developed, and recognised for the great work they do.

Additional to a starting salary of £25,062.47, we can also offer you job security alongside a comprehensive benefits package:

• 33 days annual leave (inclusive of bank holidays)
• Yearly pay reviews.
• Over-time rates.
• Annual company event.
• Refer a friend scheme.
• Contribution based pension scheme.
• Life Assurance.
• Bike to work scheme.
• Discount & cashback portal.
• Private medical after two years’ service.
• Onsite café & gym.
• Internal & External training opportunities
• Paid volunteer day
  
  

At Sciensus we are committed to developing and engaging a diverse workforce representative of the customers and communities we serve, to maintain our status as a leader in pharma services and deliver to the best possible health outcomes for patients. #togetherwewin

What is required?

In addition to customer service experience, success in this position will require you to be a good listener, have adaptable communication and problem-solving abilities, be confident in the use of IT systems, and have a keen understanding of the significance of adhering to established processes.

What happens next?

Application closing date – 30th December (One of our recruiters will reach out to successful applicants for an initial telephone call.)

Face-to-face Interviews – ASAP

Start date - 20th Jan - 3rd Feb

(We are currently unable to respond to every candidate – if you would like an update on your application, please email the recruitment team)

#Nonclinical1