Candidate Experience & CRM Lead

Location: Hybrid to London, 1-2x week in the office

Contract Type: 12 months contract

IR35 Status: Inside, Umbrella

Day rate: PAYE £350 - 550/day DOE, Umbrella £475 – 700/day

Hours of work: 37 hours per week, 5 days

Role Overview

We’re looking for a Candidate Experience & CRM Lead to help us reshape our candidate experience, recruitment systems, and digital presence from the ground up.

This role offers a unique opportunity to lead the development of a new career website and integrate CRM and ATS tools into a seamless, engaging journey for all talent segments—from experienced professionals to early careers and high-volume roles.

Key Responsibilities

• Lead on the development of a new careers website, focused on both permanent and job service recruitment, ensuring it reflects our employer brand and values.
• Drive the optimisation of the candidate experience through strong digital marketing and copywriting skills, with a clear understanding of SEO and candidate search behaviours.
• Build in missing CRM functionality within SuccessFactors, enabling more targeted communications and talent community engagement.
• Use analytics to review and optimise system and content performance, and make data-driven recommendations for improvements.
• Support the creation and delivery of training materials and workshops, enabling teams to get the most out of the ATS and CRM tools.
• Oversee our digital presence, including managing social media for recruitment campaigns, embedding multimedia content, and ensuring accessibility and GDPR compliance.

What We’re Looking For

• Deep understanding of end-to-end recruitment processes, digital candidate experience, and ATS/CRM integration.
• Knowledge of SuccessFactors and/or Smart Recruiters, with the ability to lead system transitions and enhancements advantageous.
• Strong digital and SEO knowledge to drive traffic and engagement, paired with excellent copywriting skills for diverse talent audiences.
• Confidence in delivering training, facilitating workshops, and supporting stakeholders at all levels.

Why Join Us?

This is more than a systems role — it’s a chance to shape how we present ourselves to the talent market, to build something new, and to leave a lasting impact on a nationally significant project. If you’re someone who thrives on variety, enjoys talking with people, and wants to help design a best-in-class recruitment experience, we’d love to hear from you.

Interested in this position? please click “apply now”

This vacancy is being advertised by Rullion Ltd acting as an employment business

Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start-ups. As a family-owned business, Rullion’s approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.

Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.

We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.