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We’re Hiring: Care Monitoring Officer
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Location: St Albans
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Hours: Full Time
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Salary: £24,093
Join a Team That’s Committed to Quality Care
Are you passionate about delivering outstanding care and ensuring services meet the highest standards? We’re looking for a
Care Monitoring Officer to help us uphold exceptional levels of quality, compliance, and client satisfaction.
As a vital member of our Quality & Compliance team, you’ll play a key role in monitoring service delivery, responding to concerns and complaints, supporting our front-line staff, and helping ensure we meet all regulatory and internal standards.
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What You’ll Do
- Monitor and ensure compliance with CQC, Local Authority, ICB and BSI standards.
- Allocate and track compliance tasks including audits, appraisals, supervisions, reviews, and assessments.
- Respond to complaints efficiently, guiding the resolution process from start to finish.
- Support inspections and audits by maintaining clear, well-organized records.
- Conduct quality checks on care plans and provide constructive feedback.
- Prepare clear and concise weekly and monthly reports on compliance performance.
- Collect and analyse feedback from service users through regular monitoring visits.
- Drive continuous improvement by identifying root causes of complaints and highlighting best practices.
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What You’ll Need
- Previous experience in a similar compliance, quality, or monitoring role (preferably within domiciliary or home care).
- Strong understanding of CQC regulations and care standards.
- Excellent communication and interpersonal skills.
- A methodical and organised approach with keen attention to detail.
- The ability to work with care teams, senior leaders, and external bodies.
- Strong report writing and data collection skills.
- Passion for delivering high standards and putting service users at the centre of everything you do.
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Training & Development
We offer full access to mandatory training, ongoing development opportunities, and regular 1:1s to support your career growth.
🔐 Additional Responsibilities
- Maintain confidentiality at all times.
- Contribute to safeguarding procedures and incident investigations.
- Support health & safety practices and participate in audits and inspections.
- Promote equality, dignity, and respect in everything you do.
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Why Join Us?
At Abbot’s Care, we’re more than just a care provider, we’re a community. We believe in empowering our staff, celebrating success, and creating a workplace where your voice matters and your role makes a genuine impact.
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Apply Today!
If you're an experienced, motivated individual who wants to make a real difference in care quality, we’d love to hear from you.
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To apply, send your CV and cover letter to [Insert Application Email]
📞 For more information, contact Steph Hayes @ Abbots Care today!
Abbot’s Care is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
