Cargo Team Leader (Trucking Coordinator)

Job Summary

Assist and implement excellent customer service within the cargo unit through the management and co-ordination of import and export cargo through the Cargo warehouse and truck servicing.

Shift pattern: 4 x 4 (

Responsibilities

JOB RESPONSIBILITIES

• Supervise/allocate staff assignment.
• Maintain applicable safety and quality standards
• Maintain good relations with customers and airport authorities
• Encourage consistency and collaboration by ensuring clear communication at all levels. This will include team briefings, shift handover meetings and one-to-ones.
• Report any irregularity and take appropriate action
• Ensure compliance with company’s Standard Operating Procedures (SOP) and policies
• Supervisory responsibility over multiple teams
• Any other duties that may be required
• Ensure correct use of safety devices (including PPE), machinery, vehicles and equipment,
  
  

only by suitably trained and qualified competent persons, also by means of regular briefings

• Ensure team comply with Swissport procedures
• Escalates decisions that require approval to deviate from Swissport or local procedures to
  
  

the Duty Manager

• Ensure that any incident, near miss, unsafe act or condition within their area of
  
  

responsibility is immediately addressed and reported

• Ensure that incidents are reported and recorded before end of their shift
  
  

Qualifications

QUALIFICATIONS AND COMPETENCIES

• High school diploma or GED equivalent
• Minimum of 2 years leadership experience
• Ability to deal with conflicts
• Have a good understanding of the clerical/reception functions
• Strong oral and written communication skills
• Basic IT skills (Excel)
• Ability to work under pressure
• Customer focus and quality awareness
• High standards in quality and service level agreements
• Must be able to work flexible hours