Wilmslow, North West England, SK9 5AF
Job Summary
Case Officer
Up to 12-month fixed term
Full time / Part time
Salary:
£ 26,652- £ 29,868, with potential for further progression to £33,632 with our pay progression scheme.
Location: Hybrid
Contracted to our Wilmslow office, however, we offer flexible home and office-based working opportunities. There will be times when you will be expected to attend the office to collaborate with colleagues or travel due to business need. Please note, from Autumn 2026 our head office will relocate from Wilmslow to Manchester city centre.
Why work for the ICO?
- Pay progression scheme.
- Hybrid and flexible working options.
- 25 days paid holiday per year, plus privilege and public holidays.
- Flexi leave (up to 26 additional days leave per year).
- Pension (employer contribution around 28.9%).
- Online discount scheme to save money at major supermarkets, retailers, gyms, restaurants, insurance providers and many more.
- Health Cash Plan.
- Fantastic development opportunities to learn and progress.
Further details can be found on the benefits section of our website .
Job Description
The Information Commissioner’s Office (ICO) is the independent regulator of information rights. In a data-driven world, we provide advice, guidance, and support to organisations enabling compliance with their obligations, as well as protecting individuals and their personal data.
As an employer, we are passionate about making a positive difference to the lives and careers of our people, and we empower you to be curious, impactful, collaborative and respectful.
Job Summary
This role is in the Personal Data Breach Service. The service is the first point of contact for organisations notifying the ICO about data security breaches. We advise organisations about the steps they should take to mitigate risk and avoid similar incidents in the future. We refer more serious breaches for formal investigation.
You will be a confident decision maker who will work at pace within in a busy environment. Data breaches can be front page news, so we have to be vigilant and act quickly. You will proactively share information with colleagues. Our colleagues are curious and identify emerging trends and themes. We work collaboratively with colleagues and stakeholders when particularly serious incidents occur.
Job Description
As a Case Officer you will manage a personal caseload. You’ll communicate with organisations in writing and over the phone every day. You’ll need keen attention to detail to ensure casework data is recorded accurately. There may also be opportunities to support more senior colleagues in meetings and at events.
Key Responsibilities:
- Handling written work in line with established policies and procedures, managing a workload autonomously and making broadly independent decisions about priorities and opportunities to improve compliance.
- Providing excellent customer service, developing a clear understanding of the customer’s needs.
- Negotiating to improve information rights practices, either in a current case or in the future as appropriate.
- Identifying and communicating matters that are suitable for further action by the ICO.
- Proactively developing legislative expertise, keeping abreast of developments in information rights legislation.
- Proactively developing expertise in relevant areas of the UK economy and making recommendations for action accordingly.
- Working collaboratively to develop strong working relationships with internal and external stakeholders.
- Assisting in managing work queues and other administrative tasks to support the smooth running of our services.
- Providing briefing or guidance material for more senior members of staff where necessary.
- Very occasionally, accompanying colleagues to external meetings and events, giving or supporting presentations where necessary. This may involve travel outside office hours.
The Information Commissioner’s Office (ICO) is the independent regulator of information rights. In a data-driven world, we provide advice, guidance, and support to organisations enabling compliance with their obligations, as well as protecting individuals and their personal data.
As an employer, we are passionate about making a positive difference to the lives and careers of our people, and we empower you to be curious, impactful, collaborative and respectful.
Key Responsibilities:
- Handling written work in line with established policies and procedures, managing a workload autonomously and making broadly independent decisions about priorities and opportunities to improve compliance.
- Providing excellent customer service, developing a clear understanding of the customer’s needs.
- Negotiating to improve information rights practices, either in a current case or in the future as appropriate.
- Identifying and communicating matters that are suitable for further action by the ICO.
- Proactively developing legislative expertise, keeping abreast of developments in information rights legislation.
- Proactively developing expertise in relevant areas of the UK economy and making recommendations for action accordingly.
- Working collaboratively to develop strong working relationships with internal and external stakeholders.
- Assisting in managing work queues and other administrative tasks to support the smooth running of our services.
- Providing briefing or guidance material for more senior members of staff where necessary.
- Very occasionally, accompanying colleagues to external meetings and events, giving or supporting presentations where necessary. This may involve travel outside office hours.
Person specification
Essential Criteria Assessed At Application Stage:
- Experience relevant to the role requirements, as described in the role responsibilities and person specification, and accumulated through any combination of academic or vocational qualifications or experience.
- Good intellectual and analytical ability in order to develop knowledge of legislation and apply it to variety of circumstances
- Ability to deal with a demanding workload and prioritise accordingly
- High standard of literacy and effective written communication skills
- Ability to use standard office IT packages
Essential Criteria Assessed During Interview:
- High standard of literacy and effective written communication skills
- Effective verbal communication skills in particular the ability to provide clear advice over the telephone
- Good intellectual and analytical ability in order to develop knowledge of legislation and apply it to variety of circumstances
- Ability to work on own initiative and as a member of a team
- Effective negotiation skills
- Excellent interpersonal skills with people at all levels
- Ability to make presentations
- Ability to deal with a demanding workload and prioritise accordingly
- Ability to ensure that the highest standards of quality and customer care are achieved
Alongside your salary of £26,652, Information Commissioner's Office contributes £7,721 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Please visit ico.jobs for full details, including salary and benefits.
Selection process details
Equality, diversity, and inclusion
The ICO is committed to promoting and enhancing equality, diversity, and inclusion. We are focused on developing a workforce that is representative of the communities we serve and together we are building an inclusive workplace where all of our colleagues have the opportunity to make a real difference. We are championing this through our Equality Diversity and Inclusion Board together with a number of staff networks. Read more about our commitment on our website.
Candidates with a disability who meet the minimum criteria for this vacancy will be invited to interview as part of the ICO’s commitment to the Disability Confident Scheme.
If you are disabled or have an impairment and require an alternative application method, please email the HR team at
[email protected]Closing Date
Please submit your CV by
23:59, 10 August 2025
We reserve the right to close this vacancy before this date should we receive sufficient applications. Please apply as soon as possible to ensure your application is considered.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Medical
Successful candidates will be expected to have a medical.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
Recruitment team
Further information
https://ico.wd3.myworkdayjobs.com/en-US/ICO/details/Case-Officer_JR576
