Birmingham, Bootle, Cardiff, Carlisle, Carmarthen, Edinburgh, Glasgow, Leeds, London, Milton Keynes, Newcastle-upon-Tyne, Norwich, Nottingham, Sheffield, Wrexham, York
Job Summary
As the Case Officer Manager within the Building Control function, you will be responsible for leading a team of Case Officers to deliver a wide range of services to support regulatory decision making – including validating applications for both functions, engaging and managing relationships with multi-disciplinary partners, working with regulatory leads to ensure assessment timelines are effectively managed and delivered. Additionally, you will be part of a wider senior leadership community to drive continuous improvement practice and building a high performance culture and environment to enable successful delivery of BSR’s key strategic priorities and business objectives.
This is an exciting time to join BSR, and you will be part of a wider operational leadership community with responsibility for shaping an internal culture of high performance and continuous improvement and bringing about cultural change in building safety.
Working Pattern
Part time working hours are available for this role. We can accept part time applicants who can commit to working a minimum of 30 hours per week.
Job Description
The government announced on 30 June 2025 that the Building Safety Regulator (BSR) is to become an Arms Length Body(ALB) of Ministry for Housing, Communities, and Local Government (MHCLG) and will be moved out of HSE. This is the natural next step in the development of the regulator and was always a likely outcome once BSR was established.
It has been confirmed that the ALB will be a Non-crown, Non Departmental Public Body (NDPB), and as such it’s employees will be Public Servants, rather than Civil Servants.
Any successful candidates recruited to this vacancy will initially be onboarded to HSE, with a move to the new NDBP to be undertaken in due course.
Key Responsibilities - Line manager to a geographically dispersed team of Case Officers, building capability through development, training, and support, providing coaching and mentoring to help them to develop to their full potential.
- Monitor and develop Case Officer Team, working with colleagues to drive and ensure consistent standards across BSR and HSE operational divisions, identifying any areas for procedural improvement and overseeing implementation of new or revised business processes.
- Oversee processes within High Risk Building Regulation in the Building Control team, ensuring that case officer resources are secured and deployed in a timely and efficient manner.
- Undertaking regular reviews of individual caseloads to identify issues / risks / efficiency opportunities, delivery against SLA timelines and making a decision on mitigation arrangements required. Lead performance and finance reporting for your team, including oversight and monitoring of regulator invoicing administration.
- Take the lead in resolving administration and customer care issues or disputes, including challenges from external stakeholders, or escalated internally by Team Leaders, Building Safety Case Officers and other BSR or HSE colleagues.
- Keep workloads and resources under regular review, working with colleagues and senior managers to ensure delivery of business priorities and any potential risks are identified and escalated where appropriate. Seek feedback from service users to support the continuous improvement process.
Travel
This role will also involve occasional travel to offices where team members are based therefore flexibility to be able to travel when needed for collaborative working, supporting and training colleagues & meetings is necessary. This may include the occasional overnight stay.
The government announced on 30 June 2025 that the Building Safety Regulator (BSR) is to become an Arms Length Body(ALB) of Ministry for Housing, Communities, and Local Government (MHCLG) and will be moved out of HSE. This is the natural next step in the development of the regulator and was always a likely outcome once BSR was established.
It has been confirmed that the ALB will be a Non-crown, Non Departmental Public Body (NDPB), and as such it’s employees will be Public Servants, rather than Civil Servants.
Any successful candidates recruited to this vacancy will initially be onboarded to HSE, with a move to the new NDBP to be undertaken in due course.
Key Responsibilities - Line manager to a geographically dispersed team of Case Officers, building capability through development, training, and support, providing coaching and mentoring to help them to develop to their full potential.
- Monitor and develop Case Officer Team, working with colleagues to drive and ensure consistent standards across BSR and HSE operational divisions, identifying any areas for procedural improvement and overseeing implementation of new or revised business processes.
- Oversee processes within High Risk Building Regulation in the Building Control team, ensuring that case officer resources are secured and deployed in a timely and efficient manner.
- Undertaking regular reviews of individual caseloads to identify issues / risks / efficiency opportunities, delivery against SLA timelines and making a decision on mitigation arrangements required. Lead performance and finance reporting for your team, including oversight and monitoring of regulator invoicing administration.
- Take the lead in resolving administration and customer care issues or disputes, including challenges from external stakeholders, or escalated internally by Team Leaders, Building Safety Case Officers and other BSR or HSE colleagues.
- Keep workloads and resources under regular review, working with colleagues and senior managers to ensure delivery of business priorities and any potential risks are identified and escalated where appropriate. Seek feedback from service users to support the continuous improvement process.
Travel
This role will also involve occasional travel to offices where team members are based therefore flexibility to be able to travel when needed for collaborative working, supporting and training colleagues & meetings is necessary. This may include the occasional overnight stay.
Person specification
Experience Skills And Criteria
- Experience in an operational delivery / customer service role and experience in leading projects and teams to deliver successful outcomes
- Lead delivery of business priorities at pace and ensure consistent standards (keeping workloads and resources under regular review to deliver a high quality service).
- Support the continuous improvement process – Seek feedback, identifying any areas for procedural improvement and implementation of new or revised business processes.
- Build team capability through development, training, and support (providing coaching and mentoring to help a team or others develop to their full potential).
- Work corroboratively with others (including internal and external stakeholders).
- You will be proficient in the use of all Microsoft Office Packages including: MS Word, Excel, PowerPoint and Outlook.
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Managing a Quality Service
- Delivering at Pace
- Working Together
We only ask for evidence of these behaviours on your application form:
- Leadership
- Managing a Quality Service
Alongside your salary of £38,005, Health and Safety Executive contributes £11,010 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
We invest in our people with;
- Competitive rates of pay
- Access to the highly competitive Civil Service Pension Scheme to which HSE contribute 28.97%, far more than in the private sector.
- Family friendly policies and working hours to help balance your home life and career
- Carer friendly policies to help create a supportive working culture
- 25 days annual holiday increasing to 30 days after 5 years' service, plus bank holidays and 1-day Civil Service privilege leave
- Parental leave benefits
- As a member of HSE you will gain access to a wide range of fantastic benefits that you can take advantage of such as the Cycle to Work Scheme, E-Gift Cards and Vouchers via our partner EdenRed.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability and Experience.
Application Information
Upon submitting your short application form, you will be invited to complete a Civil Service Verbal Reasoning Test and a Civil Service Management Judgement Test. Please complete the online tests as soon as possible, within 24-48 hours is recommended, to allow time to complete your full application. If you successfully pass the test, you will then be invited to complete the final stage of your application. You must complete the online tests and your full application form by Midday on 5th January 2026. If you fail to complete the online test and full application form before the deadline, your application will be withdrawn.
Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.
Sift Information
As part of the application process you will be asked to complete the following:
- A CV that displays your career history, skills, experience and qualifications - Please ensure you tailor your CV to match the Essential Skills and Criteria as listed within the advert.
- 250 words each (500 words in total) on the behaviours Leadership and Managing a Quality Service
In the event that we receive large number of applications, we may conduct an initial sift against the lead behaviour –
Leadership. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview.
The sift will take place week commencing 5th January 2026 when you will be assessed on your CV and behaviours.
Interview Information
At Interview, you will be assessed against your experience and the behaviours detailed within the job advert.
Interviews will take place week commencing 19th January 2026 when you will be assessed against the behaviours detailed within the job advert.
AI Tools & Platforms
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Sponsorship
This role is not open to application from those who will require sponsorship under the points-based system. Should you apply for this role and require sponsorship your application will be rejected, and any provisional offers of employment will be withdrawn.
Further Information
Please note that a Reserve List will be held for the period of up to 12 months. There is no guarantee you will be offered a role from our reserve lists, so if you see a vacancy on Civil Service Jobs that you are interested in, we recommend you apply.
HSE reserve the right to conduct additional checks, including Google and social media checks, when recruiting candidates into a role within HSE. These checks will be carried out in line with the Civil Service Commission Principles and, if used all candidates will be subject to these additional checks.
From 23rd June 2025, if you are successful at interview, as part of your pre-employment checks, HSE’s Recruitment Team are required to check your details against the Internal Fraud Hub (IFH), using your personal details – name, NINO, and date of birth. If you are included on the database, you will be refused employment. If you believe that there has been an error in the inclusion of your data and wish to make an appeal, please contact the CO email box internal.fraud@cabinetoffice.gov.uk .
Details of the types of internal fraud/dishonesty covered by this process are defined by the Cabinet Office and can be found here Internal Fraud Register privacy notice - GOV.UK
It is the candidate’s responsibility to ensure they are aware of the terms and conditions they will adopt should they be successful in their application. For a summary of HSE terms and conditions as part of Civil Service Reform, please see the attached HSE Terms and Conditions document.
Progression through pay ranges is subject to annual pay awards as permitted within annual Civil Service pay remit guidance and negotiations with Trade Unions.
HSE is proud to be a part of the Disability Confidence Scheme (DCS). As a Disability Confident employer, we positively welcome applications from disabled people. We are committed to making workplace adjustments to ensure anyone can participate in the recruitment and selection process.
About
If, during the application or interview process, you require any assistance due to a disability or a medical condition, please contact us at the email address below to discuss how we can support you. For example, if you have a disability, and you need an application form in an alternative format or you would like to know more about our recruitment process, please contact:
If successful in securing your role, HSE can provide suitable workplace adjustments to support you throughout your career with HSE.
Any move to HSE from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility here
Please note, if you are a current civil servant and you are currently undergoing any of the following formal actions your application will not be progressed any further; Formal discipline action, any formal action regarding attendance, poor performance or any restriction of duties as a result of disciplinary action.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability and Experience.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
- Name : Anna Fenton
- Email : Anna.Fenton@hse.gov.uk
Recruitment team
- Email : hr.resourcing-team@hse.gov.uk
Further information
If you believe that Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition have not been met, you can raise a complaint by emailing: HR.Resourcing-Team@hse.gov.uk or by writing to HSE at the following address: HR Resourcing Team, 2.3 Redgrave Court, Merton Road, Bootle, Merseyside, L20 7HS. If you are not satisfied with the response you receive from the Department, you can contact Civil Service commissioners: https://civilservicecommission.independent.gov.uk/code/civilservicecodecomplaints/
