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Who We Are
Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit.
Our eleven city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.
Benefits
We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:
- Hourly wage + Service Charge + Salary Enhancement From Midnight + Paid overtime
- 50% off food and beverages in all of our UK venues
- Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
- Company Sick Pay
- Company Pension
- Life Assurance
- Refer a friend incentives
- Financial advice services
- Employee health and wellbeing services
- Virtual GP Services
- Season Ticket Loans
- Employee assistance programme: A confidential helpline providing 24/7 advice and counselling
- Cycle to work scheme
What We Are Looking For:
Our Venue has an international reputation for delivering world-class gaming and the best hospitality. Would you like to help deliver the perfect, bespoke experience while developing your career?
Within this role you will be vital to our customers service delivery, providing exceptional service, ensuring food and beverages are served within a timely manner and contribute to the overall guest experience.
Main Responsibilities:
- Ensuring an exceptional standard of customer care, whilst adhering to company procedures, health and safety and hygiene regulations.
- Being an effective team player.
- Till operation and cash handling.
- Prepare and serve food and drinks ensuring a high standard of presentation.
- Clearing tables of cutlery and glasses etc. cleaned and stored effectively.
Who You Are?
- Outstanding customer service skills.
- Exceptional interpersonal skills and able to maintain a positive, appropriate relationship with all guests.
- Methodical and attentive to detail.
- Ability to promote all areas of the Club and understand departmental specific operations and services to explain and guide the guest during their visit.
- Previous experience in a customer service environment.
- A team player.
- Communicate in clear and concise English.
- High level of personal integrity.
- Strong work ethic with a passion for exceeding expectations.
- Respect and appreciation to all.
- Encourage and contribute towards a culture that supports everyone to be the best that they can be.
Please Note: You must be aged 18 or above and have the right to work in the UK. 
