Casual Box Office / Front of House Supervisors

LocationLondon, England, United Kingdom

Posted At11/6/2025

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Description

Roles: Box Office / Front of House Supervisors (Dual role)

Reports into: Ticketing Assistant

Location: Troxy, Stepney, London

Pay rate: £14.25 per hour

Contract Type: Casual contract

Who Broadwick are:

Broadwick is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences.

Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations.

Who Troxy are:

Troxy is East London's iconic Grade II-listed Art Deco venue with a flexible 3,100 capacity across its dramatic Auditorium and circle. It blends historic character with state-of-the-art production to host everything from live music and award ceremonies to brand showcases, film shoots and private events.

What we're looking for:

We are looking for confident and reliable people to join our Front of House leadership pool at Troxy, one of London's most iconic Art Deco venues. This role operates in two ways depending on the event: you will either supervise Box Office or supervise FOH. In both cases you will help keep live events running smoothly and ensure every audience has a brilliant experience.

You will lead small teams, support ticketing and sales, manage guest lists, assist accessible customers, help maintain safe customer flow and contribute to accurate end of night reporting. We work across everything from gigs and club nights to award shows, premieres and corporate events.

Key responsibilities when Box Officer Supervisor:

Oversee Box Office operations during events
Line manage Box Office staff
Manage promoter and venue ticketing holds
Complete the ticketing aspect of venue settlements
Handle all customer ticketing enquiries or complaints
Manage venue and external guest lists
Sell tickets on the door via DICE
Send end-of-night reports to the ticketing and events teams
Manage ticketing allocations and upload barcodes to the DICE system

Key responsibilities when Front of House Supervisor

Line manage ushers and ticket scanners, ensuring they are in position and performing duties correctly
Support smooth crowd flow and overall customer movement throughout the venue
Assist with ticketing issues that don't require Box Office intervention
Help accessible customers to and from the DDA area
Support the Event Manager with front-of-house duties as required, including cloakroom management and audience communication at the end of the night

General responsibilities:

Be a consummate team player with a positive and proactive attitude

Promote the highest level of customer service

Support collaboration across all Troxy departments

Seek continuous improvement in personal and team performance

Comply with all Health & Safety regulations and contribute to a safe working environment

Undertake other reasonable duties as required by management

Understand and uphold Equality & Diversity standards in the workplace

You'll need to have:

Excellent knowledge of ticketing systems
Strong leadership and communication skills
Effective time management and organisation
Excellent customer service approach
Ability to work calmly under pressure
Computer literate (Word, Excel, Outlook)
Strong numerical ability
Initiative, drive and enthusiasm

Nice to haves:

Experience in Box Office or Front of House supervision (music or events industry preferred)
Experience managing guest lists and staff teams
Experience in event ticketing or event management
Prior experience within Dice MIO software