Casualty Claims Manager

Role Title: Casualty Claims Manager

Department: Third Party Claims

Team: Casualty Claims

Location: London

Type: Permanent

About the Role:

• We are seeking an experienced and dynamic Casualty Claims Manager with a strong work ethic, to manage a team of claims professionals and support our clients through delivery of a first-class claims and customer experience, to achieve our vision of being a leading provider of innovative commercial claims solutions.
• The role will report into the Head of Casualty Claims and involve working closely with co-manager, the Head of Casualty Claims and the Head of Third Party Claims to deliver corporate goals, whilst promoting LSM’s core values.
• The role will require strong technical knowledge; a flexible approach and sound claims handling judgement across all Casualty and associated lines of business to ensure outstanding customer service
• Handling and resolving claims efficiently and fairly in accordance with the Claims Charter/Code of Conduct and Claims Process Guidelines.

About the Department & Team:

• LSM’s Claims department handle claims through all stages from initial notification to conclusion including analysis of new notifications, policy coverage, liability and quantum, establishing and monitoring appropriate reserves and making claims payments as required.
• The Casualty Claims team handles claims across multiple classes of business including UK and Ireland, US High Excess and Environmental Impairment Liability.

Key Responsibilities:

• Co-responsibility for management of a team of claims professionals, and direct oversight of a portfolio of claims from both a technical and people management perspective.
• Management of staff performance, workflow priorities, goals and growth plans
• Proactively handle of a cross section of Casualty claims from first advice to closure, investigate policy coverage, liability, quantum, set and review the reserve and strategy throughout the life of the claim.
• Follow the authority requirements, claims reserving philosophy and claims standards with appropriate referral.
• Oversee and ensure claims are triaged appropriately and handled in accordance with the LSM Claims Charter/Code of Conduct and Claims Guidelines delivering excellence in client service.
• Lead and support client presentations and review meetings liaising with internal stakeholders as required.
• Working with internal and external stakeholders throughout the life of the claim, including but not limited to the policyholder, broker, co-insurers, actuaries and underwriters.
• Working constructively with approved Panel lawyers, adjusters and TPA, including management oversight, provision of technical direction and financial authority as required
• Ensure good file maintenance and record keeping at all times.
• Contributing to the business’ thought leadership, developing new ideas, and research to support LSM’s underwriting, and claims strategies.
• Enhancing the exposure and profile of the Claims team through the Claims+ offering, attendance at market meetings, industry events, conferences and other external engagements whilst working with our Claims Business Development team to explore business development opportunities as required.
• Provide support to Head of Casualty Claims in offering insights on trends and portfolio performance both across LSM and GRS as appropriate.
• Shared responsibility for the casualty team performance against key internal and Lloyds metrics.
• Implement and maintain oversight of large loss and associated management reporting procedures.
• Ensuring compliance with best practice, service and performance communication through system reporting and internal file audits.
• Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules ,Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing.

Skills and Experience:

• Established management and technical experience in the London Market in Casualty classes.
• Advanced analytical and problem-solving skills with the ability to manage multiple workstreams.
• Requires advanced knowledge of claims handling concepts, practices, procedures and techniques, including, but not limited to coverage issues, product lines, marketing, IT and product competition within the marketplace.
• Knowledge of all relevant regulatory and legal requirements.
• The ability to effectively collaborate and interact with brokers, clients and internal stakeholders is essential.
• Strong verbal, written communication, presentation and organization skills.
• Strong negotiation, analytical and decision-making skills with experience in large loss reporting.
• Flexibility to adapt to a changing environment to support the efficient operation of the claims team. Can lead and embrace change and value diverse views and ideas.
• Ability to effectively coach, lead and develop the Casualty team.
• Ability to decide the complexity of claims on prescribed rules and triage claims effectively.
• Able to identify, monitor and report on legal and regulatory trends in the wider market.

About Liberty Specialty Markets (LSM)

Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.

Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:

• Offering a vibrant and inclusive environment and committing to their career development.
• Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
• Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
• A supportive culture, which includes promoting a healthy work-life balance and working flexibly.

For more information, please follow the links below:

https://www.libertyspecialtymarkets.com/gb-en/careers/working-for-us

https://www.libertyspecialtymarkets.com/gb-en/careers/diversity-inclusion-wellbeing/diversity-and-inclusion