Category Manager - Home and Specialist Lines Insurance

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.

Got your attention? Read on…

We put people first. It’s all about you..

Our home insurance cover has a 5* rating and is one of the fastest growing products in our multi-service proposition. As we grow and develop our Insurance proposition, we need an experienced Insurance Product Manager to own our Home Insurance and Specialist Lines Categories. The current product suite includes Home Insurance, Boiler Protection and Income Protection products.

Here's the knowledge, skills & experience we're looking for:

• Deep Home Insurance Knowledge: Expert-level understanding of home insurance products, policy wordings, underwriting rules, and the home insurance trading environment. Experience of protection products would also be highly beneficial.
• Product Development/Management Experience: Experience in managing the lifecycle of an insurance product, including defining product strategy, developing features, and translating business goals into technical requirements for engineering teams.
• Product Governance: An understanding of relevant financial services regulation and experience completing Product Reviews, Fair Value Assessments, and other product governance
• Technical Acumen (Product/Engineering Squad): Ability to work effectively with technical teams (Product/Engineering), translate complex insurance concepts into user stories or features, and understand the technical implications of product changes
• Proven experience in managing and negotiating with third-party insurers, underwriters, or reinsurers. This includes managing contracts, service levels, and performance. You'll be a strong negotiator
• Escalated Complaint Resolution: Experience handling complex, high-stakes customer complaints, demonstrating sound judgment, empathy, and a focus on fair outcomes.
• FOS (Financial Ombudsman Service) Knowledge: Specific, in-depth experience with the FOS complaint process, including reviewing, preparing, and approving formal responses to FOS disputes, and implementing lessons learned from FOS decisions.
• Data Analysis & Reporting: Ability to gather, analyse, and interpret various data sets (e.g., sales, claims, complaints, audit data, financial performance) to inform product strategy and assess fair value
• Commercial Acumen: The ability to spot commercial opportunities and help bring them to life across the sales and servicing product lifecycle
  

We work together. Your team and the people you will work with…

As an Insurance Category Manager, you will report to the Head of Insurance, within the Financial Services commercial team. This role will have a wide range of internal and external stakeholders including Product, Engineering and Compliance, as well as a range of 3rd party insurers, underwriters and reinsurers.

We deliver progress. What you’ll do and how you will make an impact.

This is a newly created position that will have a big impact on driving the growth of our Home Insurance and Specialist lines categories. You'll be the subject matter expert for all non-motor insurance products at UW. This will include:

• Managing product performance to ensure we deliver good customer outcomes and achieve the UW target results
• Managing the product development and product governance processes, including delivering Annual Product Reviews and Fair Value Assessments
• Working with the Product / Engineering squad to define the product roadmap
• Being the point of escalation for all complex product queries, supporting our wider teams across customer service operations, compliance and technology
• Managing insurance supplier relationships
• Conducting market research and support the insurance strategy process
  

So why pick UW?

We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:

• An industry benchmarked salary. We’ll share it during your first conversation.
• Share Options and a Save as You Earn scheme.
• Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
• Electric Car salary sacrifice scheme through Tusker
• Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
• A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
• Family-friendly policies, designed to help you and your family thrive.
• Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP. Our wellbeing app Unmind supports your mental health.
• Belonging groups that help UW shape an even more inclusive future.
• A commitment to helping you develop your career journey through learning, coaching and new experiences
  

Apply here!

You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

Claire Fennell will be your point of contact throughout the recruitment process.

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.



Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.