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Job Overview
- To assist in providing an efficient and cost effective Restaurant service offering a wide variety of products served in a professional and friendly manner.
- To ensure the day to day smooth running of the Restaurant facility in accordance with current legislation and Trust policies and procedures.
- To prepare light meal items as per menu/official guidelines and supervise the mealtime food and beverage provision, ensuring that the food is prepared in a safe and hygienic manner using standard recipes with all practices fully meeting relevant legislation.
- To be responsible for the day-to-day supervision of all General Catering Assistants within the Restaurant and associated areas.
- To oversee the smooth running of the Restaurant and special function service.
Main duties of the job
Knowledge
- Up to date awareness of Catering Procedures, food safety and temperature regulations and cook chill guidelines.
Training
- To hold or obtain within 3 months of commencement of employment with NBT, a Foundation Certificate in Food Hygiene or equivalent qualification.
- To hold or obtain within 12 months of commencement of employment with NBT the Intermediate Food Hygiene Certificate or equivalent.
- Supervisory skills qualification desirable.
- Attendance at relevant statutory and non-statutory training, e.g. fire, food safety within 6 months of commencement of employment.
Experience
- Recent and relevant experience in large-scale preparation methods.
- Experience within a NHS Catering environment desirable.
- Experience in supervision of a team of staff is desirable.
- Ability to work as a member of a team.
- Basic food preparation skills e.g. salads/sandwiches
- Ability to use basic teaching skills in demonstrating duties to new members of staff.
Working for our organisation
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Detailed Job Description And Main Responsibilities
Operational
- To ensure all meals and sundries for patients meet the orders requested, are despatched on time and in the correct manner in accordance with agreed guidelines.
- To supervise and ensure that all staff working within the meal despatch area are fully conversant with their duties.
- To safely prepare light food items such as salads and sandwiches etc. and ensure the correct labelling and storage according to guidelines.
- To order daily supplementary menu items e.g. cheese & biscuits/ice cream
- To respond to ward and patient requests and enquiry’s regarding the food service.
- To ensure all patient meal requests are collated and processed via the computer system.
- To ensure that meals are at the correct temperature and attractive in appearance on leaving the Meal Despatch area.
- To ensure that meals produced meet the required quality and are prepared in accordance with standardised recipes.
- To use methods of preparation that assist in retaining maximum nutritional content in meals provided to help ensure the speedy recovery of the patients.
- To ensure meals are chilled and stored at correct temperature and comply with regulations and procedures regarding temperature control.
- To ensure that all equipment is present and correct at meal despatch times.
- To operate a variety of types of equipment some of which are of a computerised nature e.g. menu collation using the computer software.
- To use knives and other cutting equipment safely and correctly.
- To concentrate while carrying out repetitive tasks and operating equipment.
- To supervise the packing and despatch of patient meals via the transportable insulated food containers.
- To twice daily check dish wash and rinse temperatures and instigate any necessary action if temperatures are found to be incorrect.
- To twice daily check fridge and freezer cabinet running temperatures and instigate any necessary action if temperatures are found to be incorrect.
- To ensure that cleaning practices are carried out in accordance with schedules laid down.
- To clean work surfaces and specific equipment e.g. meat slicer after use.
- To clear away and clean down after food preparation and after service in accordance with daily cleaning schedules.
- To supervise hygiene standards and cleaning related aspects of food preparation, service and storage.
- To participate in the trials of new recipes and procedures in liaison with the Catering Management.
- The overall supervision of ASC Scale B staff, including Food Service staff as required.
- To daily allocate duties for the food service within the Meal Despatch area.
- To ensure that all ASC Scale B staff are correctly dressed for duty in accordance with Departmental Rules on personal hygiene/uniform and jewellery.
- To contributing to a cost-effective service by ensuring economic use of commodities and other resources.
- To report any defects to buildings or equipment on the relevant reporting system to Estates. To immediately report any incidents of pests to a senior member of staff.
- To ensure the safe storage and handling of cleaning materials and equipment.
Documentation Control
- To complete relevant documentation, E.g. stock handling, food safety records.
- To ensure that all documentation required for food production, food service for patients and staff is completed accurately and on time as per laid down guidelines.
- To ensure that all documentation required for the recording of waste is completed accurately and on time as per laid down guidelines.
- To ensure all paperwork required for ISO 9001 be completed accurately and on time where applicable.
- To complete daily control documents regarding cleaning inspections.
- To complete staff related documentation, e.g. sickness-reporting paperwork/AIMS forms.
- To complete weekly timesheets for self.
Procedural Management
- To display a professional attitude at all times including wearing correct uniform, footwear and minimum jewellery in line with NBT policy of Food Safety and Pest Control and individual department policies and requirements. You will act in a courteous manner to all patients, staff, visitors and work colleagues.
- To maintain agreed standards of food hygiene at all times.
- To ensure that Departmental Rules and Policies are complied with at all times
- To understand and ensure compliance with the Hazard Analysis and Critical Control Point system in operation.
- To fully understand the written Safe Systems of Work, and ensure that all staff observes them at all times.
- To understand and adhere to all Trust/National Policies in relation to Health and Safety at Work Act, Control of Substances Hazardous to Health, Fire, Manual Handling, Food Hygiene and other legislation as appropriate.
- To and follow legislation and department rules relating to Food Hygiene general regulations.
- To adhere to and following legislation with regards to Food Temperature regulations.
- To understand and adhere to all Trust and department policies relating to staff terms of employment and employment practice.
Staff Management
- To supervise catering assistants in all aspects of work involved.
- To assist in ensuring there is adequate liaison between the central kitchen staff, portioning area, restaurant and dining areas.
- To provide instruction too less senior grades of staff as and when required.
- To deal with first line disciplinary matters i.e. counseling as and when required.
- To ensure all staff allocated to you receives an annual appraisal.
- Supervisory Responsibilities
- To ensure that the Meal Despatch area is staffed at all times to the appropriate agreed levels.
- To ensure the security of premises during and at the end of the working day.
- To ensure the security of physical resources i.e. food commodities etc.
Communication
- To liaise with patients at ward level as and when required.
- To attend meetings with Supervisors and Managers and contributing to evaluating any future direction of Catering Service. Ensuring discussions are reported back to colleagues.
- To liaise between other departments e.g. Portering, Nursing as and when necessary.
- To deal with telephone enquiry’s including requests for meals and Special Diet requests.
- To deal with customers, visitors and patient’s comments/complaints, via dining room and at ward level.
- To promote a professional attitude in all aspects of communication with customers (patients, visitors etc.)
- To interact with visitors to NBT via dining rooms.
- To undertake surveys/audits as required.
Training
- To undertake any training necessary to help promote the professional image of the Catering Department
- To assist with releasing junior member of staff from duties to attend training.
- To train catering assistants when required on a daily basis.
Person specification
Catering Supervisor PS
Essential criteria
- Foundation Food Hygiene Certificate
- Supervisory Skills Qualification
- Evidenced experience in supervising a large team of staff
- Evidence roster controls
- Customer Service Qualification
- Ability to use basic teaching skills in demonstrating duties to new members of staff
- Flexibility – able to handle several tasks at once, e.g. supervising staff whilst carrying out tasks oneself
- To complete relevant documentation, E.g. stock handling, food safety records.
- Able to work as part of a team
- Demonstrate a good level of personal hygiene and lead others to ensure correct uniform is worn and is clean and ironed
If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.
