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Department Reception and Central Booking
Band 3 £24,625 - £25,674 Per annum, pro rata
Hours 24 hours per week, all MKUH roles will be considered for flexible working.
Do you have excellent communication skills? Do you have a caring nature and enjoy making a positive difference?
An exciting opportunity has arisen to join the Central Booking Office and Call Centre as a Scheduler, collaborating with internal and external service users. The successful candidate will work in the Central Booking Office based at our Witan Gate Offices between the hours of 08:00-17:00.
We are looking for candidates who have previous customer care experience, whether within the healthcare or another environment
Our Outpatient department at Milton Keynes University Hospital see many patients daily, so Schedulers have a significant role to play in a patients journey and overall experience. You’ll be instrumental in maintaining accurate records, booking appointments, and ensuring compliance with NHS policies and standards.
Lastly, the successful candidate will be able to maintain a professional demeanour whilst meeting the trusts high standards.
Please note that we are not able to offer sponsorship for this role.
Interview w/c 11 August 2025
'We care We communicate We collaborate We contribute'
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs.
The post holder will provide effective and efficient administrative support to a team liaising with patients, doctors, and other healthcare professionals, working across the Outpatients and Main Reception areas and within the Central Booking Function.
The staff member will work consistently to provide high quality customer service and will be always professional.
'Administrative and Clerical staff feel supported with flexible working at MKUH, reporting 6.82 out of 10, and a 76% feel strongly about approaching their managers regarding flexible working.’ (NHS Staff Survey 2024).
Benefits
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
- Free on-site parking
- Free refreshments
- Great flexible working opportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
For further details / informal visits contact: Name: Fay Jordan Job title: Outpatient Central Booking Manager Email address:
[email protected] 
