Centre and Retail Administrator
Company
Location
London, England, United Kingdom
Posted At
8/18/2025
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Description
Job Title: Centre Administrator
Department: Property management
LOCATION: Surrey Quays Shopping Centre, London
REPORTING TO: General Manager / Operations Manager
TYPE OF CONTRACT: Permanent
PLACES, PEOPLE, PREFER
Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long-term, sustainable basis.
We are a FTSE 100 business with a strong balance sheet and £13bn of assets under management. But with just 600 employees, you’re given the ability to make a big impact and elevate your career quickly.
Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country – from our high-quality campuses across central London, to some of the top retail schemes in the UK – providing a rewarding career journey where you can shape how you grow.
We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you’ve come to the right place!
In our recent engagement survey 93% of our employees stated they were proud to work for British Land!
THE ROLE
Provide first-line of support to the Centre Management Team, and main point of contact for the centre’s occupiers and stakeholders. Actively managing all business and systems.
What You’ll Do
Provide a high standard of administrative support to include:
Supporting the Office Manager and relevant budget holders in the production of P& L statements and Financial Reviews, including the year-end budget process.
The administration of the computerised accounts system (Portal/Qube). Ensuring the processing of all purchase orders and invoices is timely and accurate, all invoices are authorised for payment, and all associated records are maintained within compliance guidelines.
To collate daily car park occupancy/system events and financial data, record accurately, highlighting any anomalies and trends to the Centre Management team and Property Accountant as directed.
Support the process of tracking all property management reporting, chase outstanding reports and action points as directed.
Provide administrative support to the Centre Management Team as required.
Having a good understanding of your role within the Company’s Health and Safety policy and the resultant requirements on-site, including evacuation procedures in the event of an incident, to ensure the safety of on-site personnel/visitors.
Organise and book travel and accommodation as requested for the Centre Management team, managing their expenses as required.
Actively manage all correspondence, producing letters, reports, presentations, and other documentation with the agreement of the General Manager.
Prepare presentation material and papers to parent company boards, clients. Occupiers and colleagues.
Ensure professional and positive relationships are maintained with all occupiers, service partners and stake-holders etc. via both telephone and in person.
Perform routine administrative tasks as directed, i.e., answering telephones, scheduling meetings, handling incoming post.
Undertake ad-hoc projects as requested.
Work with local community initiatives by being the centre’s Community Champion.
Collating energy and waste consumption data for the centre and recording accurately on a web-based system – CR360.
Liaise with occupiers, including production, maintenance and distribution of the Occupier’s Handbook, and minutes from occupier meetings.
Assist with the maintenance of all relevant files and records and the standardisation of site documentation.
Maintain accurate contact details for occupier contacts, key-holders, site staff and service partners.
Collate and circulate data and reports as requested, such as mystery shoppers surveys, car parking and footfall reports, sales reports etc.
Assist with BL Comm and ensure relevant information is stored on it / general housekeeping within the system.
About You
Advanced Microsoft Office
Financial awareness
Articulate Communicator – both verbal and written
Confident & initiative-taking multi-tasker
A grasp of numeracy skills
Ability to work as a team as well as individually
An ability to demonstrate professionalism, discretion, and confidentiality always.
Experience of working in a facilities, retail or property management at any level.
Knowledge of Health & Safety / Fire Safety policies and procedures.
Knowledge of financial control, accounting and budgeting.
OUR SHARED VALUES our values are what we stand for at British Land, they’re not just a label on the door; they connect us every day to our vision, purpose, and strategy. They help us to promote an inclusive, positive, and collaborative culture. You can read more on our corporate website .
Bring your whole self
Listen & Understand
Smarter together
Build for the future
Deliver at pace
A REWARDING PLACE TO BE
Our People – Just ask anyone why they love working here and they will tell you it’s the people. They’re highly talented, passionate, and collaborative! We thank our people with rewards that feel rewarding; you can review our market leading benefits here .
OUR RECRUITMENT PROCESS
If you enjoy bringing your whole self to work, share our values and are excited about our purpose we’d love to hear from you! We are committed to providing an accessible and inclusive process learn more about our selection process here.
OUR RECRUITMENT PROCESS
Please note that we endeavour to get back to all applicants within 28 days. If you haven’t heard from us within this period, please assume that you have been unsuccessful on this occasion.
Department: Property management
LOCATION: Surrey Quays Shopping Centre, London
REPORTING TO: General Manager / Operations Manager
TYPE OF CONTRACT: Permanent
PLACES, PEOPLE, PREFER
Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long-term, sustainable basis.
We are a FTSE 100 business with a strong balance sheet and £13bn of assets under management. But with just 600 employees, you’re given the ability to make a big impact and elevate your career quickly.
Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country – from our high-quality campuses across central London, to some of the top retail schemes in the UK – providing a rewarding career journey where you can shape how you grow.
We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you’ve come to the right place!
In our recent engagement survey 93% of our employees stated they were proud to work for British Land!
THE ROLE
Provide first-line of support to the Centre Management Team, and main point of contact for the centre’s occupiers and stakeholders. Actively managing all business and systems.
What You’ll Do
Provide a high standard of administrative support to include:
Supporting the Office Manager and relevant budget holders in the production of P& L statements and Financial Reviews, including the year-end budget process.
The administration of the computerised accounts system (Portal/Qube). Ensuring the processing of all purchase orders and invoices is timely and accurate, all invoices are authorised for payment, and all associated records are maintained within compliance guidelines.
To collate daily car park occupancy/system events and financial data, record accurately, highlighting any anomalies and trends to the Centre Management team and Property Accountant as directed.
Support the process of tracking all property management reporting, chase outstanding reports and action points as directed.
Provide administrative support to the Centre Management Team as required.
Having a good understanding of your role within the Company’s Health and Safety policy and the resultant requirements on-site, including evacuation procedures in the event of an incident, to ensure the safety of on-site personnel/visitors.
Organise and book travel and accommodation as requested for the Centre Management team, managing their expenses as required.
Actively manage all correspondence, producing letters, reports, presentations, and other documentation with the agreement of the General Manager.
Prepare presentation material and papers to parent company boards, clients. Occupiers and colleagues.
Ensure professional and positive relationships are maintained with all occupiers, service partners and stake-holders etc. via both telephone and in person.
Perform routine administrative tasks as directed, i.e., answering telephones, scheduling meetings, handling incoming post.
Undertake ad-hoc projects as requested.
Work with local community initiatives by being the centre’s Community Champion.
Collating energy and waste consumption data for the centre and recording accurately on a web-based system – CR360.
Liaise with occupiers, including production, maintenance and distribution of the Occupier’s Handbook, and minutes from occupier meetings.
Assist with the maintenance of all relevant files and records and the standardisation of site documentation.
Maintain accurate contact details for occupier contacts, key-holders, site staff and service partners.
Collate and circulate data and reports as requested, such as mystery shoppers surveys, car parking and footfall reports, sales reports etc.
Assist with BL Comm and ensure relevant information is stored on it / general housekeeping within the system.
About You
Advanced Microsoft Office
Financial awareness
Articulate Communicator – both verbal and written
Confident & initiative-taking multi-tasker
A grasp of numeracy skills
Ability to work as a team as well as individually
An ability to demonstrate professionalism, discretion, and confidentiality always.
Experience of working in a facilities, retail or property management at any level.
Knowledge of Health & Safety / Fire Safety policies and procedures.
Knowledge of financial control, accounting and budgeting.
OUR SHARED VALUES our values are what we stand for at British Land, they’re not just a label on the door; they connect us every day to our vision, purpose, and strategy. They help us to promote an inclusive, positive, and collaborative culture. You can read more on our corporate website .
Bring your whole self
Listen & Understand
Smarter together
Build for the future
Deliver at pace
A REWARDING PLACE TO BE
Our People – Just ask anyone why they love working here and they will tell you it’s the people. They’re highly talented, passionate, and collaborative! We thank our people with rewards that feel rewarding; you can review our market leading benefits here .
OUR RECRUITMENT PROCESS
If you enjoy bringing your whole self to work, share our values and are excited about our purpose we’d love to hear from you! We are committed to providing an accessible and inclusive process learn more about our selection process here.
OUR RECRUITMENT PROCESS
Please note that we endeavour to get back to all applicants within 28 days. If you haven’t heard from us within this period, please assume that you have been unsuccessful on this occasion.
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