Centre Director - Westgate Oxford

CompanyLandsec

LocationOxford, England, United Kingdom

Posted At1/19/2026

UK Visa Sponsorship Analytics

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Occupation Type

Managers and directors in the creative industries

Occupation Code Skill LevelHigher Skilled

Sponsorship Salary Threshold

£44,900 (£23.03 per hour)

Occupation rate applies

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Description

We are Landsec

We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them.

This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe.

Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life.

We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world.

Places where life happens. Where businesses grow. And where cities are defined.

Location

The role will be based at Westgate Oxford. There will be the need for occasional travel to other retail sites around the country and London Victoria as and when required.

The role

The world of retail is continually evolving and changing. Whilst the way people shop is changing, our guests still expect great service and an exceptional experience when they visit our centres. The brand partners we work with expect us to provide a brilliant platform for them to deliver excellence and generate revenue.

At Landsec, we have ambitions for ourselves too. We don’t want to merely meet those expectations — we want to exceed them. We aim to be the preferred partner for the businesses we work with. We want to be a leader in the field of retail and mixed-use schemes.

That’s quite a challenge — which is where you come in. We believe the Centre Director plays a pivotal role in helping us achieve that success. We want people who put our guests and brand partners at the heart of all they do and who don’t settle for second best. To do that, you’ll be able to draw on your experience, knowledge and commercial acumen to provide insight and support, whilst creating value by driving sales and income.

Your ability to build and nurture exceptional working relationships across a variety of settings goes without saying. You’ll be comfortable operating within a matrix management structure, whilst also working effectively with local MPs, Council Leaders, charities and public service teams.

You’ll thrive in situations where you need to adapt and evolve, taking others on that journey with you. Most importantly, we want someone who is a true advocate for our company values and who consistently demonstrates them in every interaction.

It’s important to highlight that some responsibilities of the role — and the level of skill or experience we’ll be looking for — may vary depending on the size, scale and complexity of the centre you’ll manage.

The Team

You will directly line manage a team that will consist of a Deputy Centre Director, an Operations Manager and an Office Manager. In addition you will have indirect line management responsibility for Service Partner employees and Contractors.

Principle Accountabilities

As the operational leader for the Centre, your responsibilities will include:

Leadership

Leading and managing the Centre Team (consisting of Landsec employees, Service Partner employees and Contractors) providing them with day-to-day operational direction
Working as a proactive member of the internal organisation within Landsec, leveraging the strength and expertise of specialist teams to ensure the Centre delivers operational and strategic excellence on a day-to-day basis.
Ensuring the execution of brilliant basics by the Centre Team, creating a safe and secure environment for guests and Brand Partners.

Driving a high-performance team culture across the Centre, creating an environment where everyone is engaged and wants to deliver an exceptional experience for our guests and brand partners.

Establishing and maintaining strong, collaborative relationships with key internal and external stakeholders, leveraging and influencing them for the benefit of the Centre and Landsec.

Advocating for the Centre, continually driving for success, identifying improvements and implementing solutions that drive growth and mean we are seen as the preferred partner for the businesses we work with.

Implementing the centre strategy from an operational perspective, feeding into the asset planning process and business plan.

Brand Partners

Build relationships with Brand Partner teams to understand their business and optimise sales.
Maintaining a detailed understanding of Brand Partner metrics, analysing the information to provide insight and support as appropriate.
Proactively seeking regular feedback from Brand Partners
Involving Brand Partners in engagement programmes
Demonstrating partnership and collaboration with local brand partners, testing and trialling commercial initiatives

Demonstrating leadership/collaboration with Brand Partners to achieve high retail standards.

Guest Experience

Managing the overall guest experience at the Centre, identifying dependencies and areas for improvement, ensuring effective feedback mechanisms are in place and resolving issues.
Achieving exceptional Guest experience metrics
Communicating the successful elements of the Centre’s guest experience
Constantly evolving the Guest experience roadmap for the Centre, showing specific areas of focus and delivery
Ensuring the Centre is accessible to all our guests and that it not only achieves, but maintains Disability Confidence status

Commercial Drive and Performance Measurement

Setting sales targets and income reporting versus actual
Effective management the Centre budget and KPIs including; target versus actual, service charge and controllable costs in the budget.
Demonstrating how the collective Centre Team are growing sales and income.
Orchestrating teams involved in supporting commercial growth and sales of their Centre.

Conducting lessons learned, listening to constructive feedback and applying solutions, processes and practices to make sure the Centre delivers an exceptional experience for guests and Brand Partners.

Effectively communicating knowledge and understanding of Centre’s business strategy and financial performance to a wide range of internal and external stakeholders, adapting the message to suit the audience.

Maintaining effective working and commercial relationships with Service Partners

Involvement in and understanding of research strategies and business planning forums

Community

Building and maintaining strong and effective external stakeholder relationships
Acting as an advocate for the Centre and proactively getting involved with the local community the Centre serves.
Achieving ESG/Sustainability targets and/or demonstrating how Centre has supported different community events.
Embedded in and supportive of local community issues

Other

Given the requirement to provide a 24 hour operation to retail and leisure partners, flexibility is required and it may be necessary for you to work additional hours outside of normal office hours to meet the needs of your role.

Essential Criteria

Breath of relevant experience to be able to manage in a broad and high profile role
A working knowledge and demonstration of success in matrix organisation
Proven experience of translating strategy into excellent execution
Proven experience at building relationships with a broad range of stakeholders
A confident communicator able to represent the business at all levels
Presentation experience
Financially astute
Influential people leader
Coaching skills
Proven track record of creating and delivering commercial business plans
Commercial negotiator
Ability to embrace innovation and digest changing market conditions
Technologically savvy
Report writing skills
Willing to challenge status quo

Life and Benefits at Landsec

We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.

Below are some of our core benefits, make sure to visit our My Total Reward page for more information.

Performance based annual bonus plan
25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose.
Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.
Private medical insurance, Health Cash Plan, Life assurance and income protection.
Enhanced maternity, adoption, shared parental leave policies (view our Family policies page for more details)
Two different share plans enabling you to share in the success you will help to build
Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%

And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause.