Centre Manager - Cannon Park Shopping Centre

Coventry, England, United Kingdom

7/18/2025

Purpose of the Role

The Centre Manager is to ensure the overall smooth running of the property or properties under the job holders control, including the supervision of staff (as appropriate), maintaining a safe and pleasant environment and ensuring that required standards are achieved and maintained at all times.

Key Responsibilities

Main Duties

• Manage and operate the property to the very highest of professional standards.
• Work with Savills Management team to achieve the objectives as specified in the Centres business plan.
• Adhere to all key performance indicators as set out in the Management Agreement between the owner and Savills (and as outlined in Savills Retail & Leisure Index).
• Liaise with Savills Management Surveyor/Property Manager with regards to the preparation and completion of periodic reports as directed/required.
• Develop strong relationships & lines of communication with all Tenants.
• Create a positive shopping experience for customers and tenants through establishing and maintaining appropriate operating standards and a strong focus on customer service.
• Work with tenants and other relevant parties to maximise customer experience and retail sales
• Be the ‘face’ of the Centre within the local community and develop strong community links.
• Co-ordinate commercialisation opportunities and marketing expenditure liaising with appointed third party service providers as necessary.
• Monitor service charge expenditure and contribute to the setting of the annual service charge budget adhering to strict timescales as required.
• Encourage team building with all Centre Management staff/individuals working on site with a view to ensuring that site standards and wider centre objectives are met.
• Attend tenants meetings (if appropriate) and provide minutes in a timely manner.
• Represent the owner and managing agent in a positive manner to the tenants, the local community the media (when authorised to do so) and the shopping public.
• To fully utilise and embrace the managing agents management system and any other system provided (currently or in the future) for use at the property. Also ensure that the systems are used by other staff/parties as appropriate.
• Attend all Management Meetings and any other meeting as requested by the Asset Manager/Landlord.
  
  

Staff Training and Development

In liaison with the Managing Agent, the Centre Manager will be responsible for:

• The ongoing training and development of all Centre management staff (including training needs).
• Conduct staff appraisals in accordance with the Savills staff appraisal policy.
• Mentor staff as deemed necessary and in accordance with Savills policy.
  
  

Specific Management Responsibilities

• Keep Savills/Owner fully informed of all management, marketing, leasing and operational activities.
• Maximise opportunities to generate additional commercialisation and other income (within both the internal and external common areas).
• Ensure high levels of customer service are provided at all times.
• Maintain accurate records of correspondence, lease information, contractors on site, file notes on all meetings with retailers and any other relevant information that should be maintained to provide a proper audit trail.
• Ensure that each retailer adheres to their lease and Tenant Rules and Regulations.6.Be fully conversant with all relevant health and safety legislation.7.Comply with all H&S Regulations.
  
  

Marketing

• Assist the Property Manager and any retained Consultants with the development, implementation and ongoing review of the Marketing Budget.
• Be fully conversant with the demographics and socio-economics of the development’s trade area.
• Assist with the repositioning of the Marketing Budget in accordance with the change in retail trends.
• Meet with the retailers (as required) to discuss the marketing, promotional and advertising requirements for their business.
• Stay abreast of market trends by actively networking and keeping up with all industry journals.
  
  

Operations

• Ensure that the following are achieved:
  
  

2, Implementation of all operational systems and procedures in accordance with the Standard Savills Operational Procedures and Systems Manual.

• Maintenance of the centre (incl all plant and equipment) to the very highest of standards.
• Minimise the liability risk exposure of the owner/Managing Agent.
• Ensure that all contractors satisfy the insurance requirements as required under the owners/Managing agents Public Liability Policy.
• Ensure that all operations and maintenance undertaken at the centre conforms with the workplace health & safety legislative requirements.
• Ensure that all operations and maintenance undertaken at the development conform with any other relevant legislative requirement applicable to those tasks.
• Ensure that all operations and maintenance undertaken by the Centre’s contractors conforms with the specifications as agreed to between the Centre and the contractor.
  
  

89 Keep up to date any Planned Maintenance Schedule.

Quality Assurance/ Customer Service

• Train any Centre Management Staff, as appropriate.
• Adhere to all Quality Assurance requirements / Customer Service standards. Public Relations/Media
• Establish and maintain harmonious relationships and partnerships with the local business community and council/government authorities.
• Ensure that all promotional activities are carried out with due care and attention to the health, safety and welfare of staff, customers and occupiers.
• Ensure that all media statements and releases are passed to the owner/ Managing agent prior to release.
  
  

Skills, Knowledge And Experience

Centre Manager experience.

Working Hours - 09:00-17:30 5 days per week and 1 weekend day per month.

Salary - £45,000 to £50,000 depending on experience

Please see our Benefits Booklet for more information.