Job Title: Centre Manager, Serpentine Green
Department: Property Management
LOCATION: Peterborough
REPORTING TO: Regional Operations Director
TYPE OF CONTRACT: Permanent
PLACES, PEOPLE, PREFER
Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis.
We are a FTSE 100 business with a strong balance sheet and £13bn of assets under management. But with just 600 employees you’re given the ability to make a big impact and elevate your career quickly.
Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country – from our high-quality campuses across central London, to some of the top retail schemes in the UK – providing a rewarding career journey where you can shape how you grow.
We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you’ve come to the right place!
In our recent engagement survey 93% of our employees stated they were proud to work for British Land!
THE ROLE
Serpentine Green is an established shopping centre on the outskirts of Peterborough comprising of retail and leisure units around an anchor store of Tesco. The centre sits in an area of significant housing development with major road improvements in the immediate and A1 areas and is in need of a Centre Manager who can support, develop and evolve the centre through this period and into the future.
What You’ll Do
Operational Management
- Provide leadership and a customer focused approach to all aspects of management, aligned with British Land’s corporate strategy of creating Places People Prefer.
- Develop and lead all on-site teams to proactively deliver excellence in operational and customer service standards.
- Undertake regular documented site inspections ensuring that high standards, in respect of cleaning, repair and presentation, are achieved and achieved at all times with the objective to score highly in mystery shopper and CACI surveys. Delegate responsibility to and manage the site based management team as appropriate whist remaining accountable.
- Ensure operational management is maximising productivity and effectiveness through service partner relationships
- Monitor and report on footfall/sales data.
- Attend and contribute to regular asset meetings and Joint Venture Board meetings
Occupier Liaison
- Regularly liaise with store managers to build strong relationships and develop a partnership approach to improving sales performance.
- Encourage and promote use of the BL:comm platform with occupiers with the objective to achieve engagement to agreed target.
- Encourage and promote participation in sales data collection via BL:comm to agreed target.
- Monitor occupier activities, performance, opening times, conduct, alterations etc. to ensure they meet their obligations and comply with the Occupiers Handbook.
- Report to surveying colleagues on occupational status, alterations or other works taking place.
Stakeholder/Community Engagement
- Engage in, or lead, local chambers of commerce, BID and other relevant bodies to represent the interests of British Land and the occupiers and to promote the interests of the centre.
- Identify examples of industry best practice and implement where appropriate.
- Provide local knowledge and intelligence to assist the asset management decisions.
- Engage with the Local Authority, charities and community groups.
Financial Management
- Control, manage and monitor the delivery of all services within pre-agreed budgets, seeking efficiencies where possible adhering to the procurement policy. Supervise operations manager in delivery of this as appropriate.
- Work closely with the management surveyor to produce the mid-year forecasts and the annual service charge budget and contribute heavily to year-end reconciliations. Delegate associated tasks to the operations manager as appropriate whilst remaining accountable.
- Maintain awareness of occupier arrears and assist with credit control if required.
Sustainability and Team
- Implement an appropriate environmental strategy for the centre, including waste and energy management, and help to meet British Land’s environmental and sustainability targets.
- Develop and support community initiatives working towards delivering the British Land Community Charter.
- Implement appropriate measures to monitor and respond to issues that affect staff wellbeing and team personal development.
- Implement a talent management strategy to coach, mentor and develop your team.
Marketing and Commercialisation
- Work with the Marketing Team in the development and execution of the marketing strategy to drive footfall and sales and develop the centre’s brand.
- Work with British Land’s commercialisation team and partners to drive non-core income and enhance the visitor experience through commercialisation activities.
- Stay informed and communicate details of any significant competitor retail activity in the local area or other local issues that could affect the shopping centre’s performance.
Health and Safety
- Ensure the HSE policy is implemented and that all on-site staff are aware of their responsibilities and duties.
- Regularly check that the Health & Safety on-line reporting system, Meridian is kept up to date and that actions are dealt with as required.
- Ensure all emergency procedures and business continuity plans are regularly reviewed updated and rehearsed.
- Respond to and resolve any reported breaches by occupiers of health & safety or insurers requirements.
- Provide Duty Management to the centre and train other relevant personnel so that the centre is always supervised by a suitably trained person.
About You
- Previous experience of shopping centre management at a senior level.
- Retail industry awareness.
- Demonstrate operational management experience and experience of people management.
- Excellent communication skills. Ability to communicate effectively with a wide range of colleagues, stakeholders and service partners.
- Data management and reporting.
- Demonstrate knowledge of health and safety regulations and best practice.
- Budgeting experience and financial responsibility.
- IT literate.
- Customer focussed and passionate bout delivering high standards
OUR SHARED VALUES our values are what we stand for at British Land, they’re not just a label on the door; they connect us every day to our vision, purpose, and strategy. They help us to promote an inclusive, positive, and collaborative culture. You can read more on our corporate website .
Bring your whole self
Listen & Understand
Smarter together
Build for the future
Deliver at pace
REWARDING PLACE TO BE
Our People – Just ask anyone why they love working here and they will tell you it’s the people. They’re highly talented, passionate, and collaborative! We thank our people with rewards that feel rewarding; you can review our market leading benefits here .
OUR RECRUITMENT PROCESS
If you enjoy bringing your whole self to work, share our values and are excited about our purpose we’d love to hear from you! We are committed to providing an accessible and inclusive process learn more about our selection process here.
Please note that we endeavour to get back to all applicants within 28 days. If you haven’t heard from us within this period, please assume that you have been unsuccessful on this occasion.
