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Job Title: Change Enablement Analyst
Reporting to: Change Management Lead
Position Type: Permanent, Mon-Fri, 9-5
Hybrid working: 3 days a week onsite
Why Tokio Marine HCC?
Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.
Job Purpose
The role of the Change Enablement Analyst is to minimise the risk of TMHCC International applications being negatively impacted by IT Changes. The Change Analyst will be part of a team who are responsible for the facilitation and governance of the Change Management process, within the Service Management toolset.
Key Responsibilities
- Quality review proposed changes and approve for production implementation.
- Ensure the quality and timeliness of Change flow.
- Manage the Change Advisory Board artefacts and chair the meeting effectively.
- Identify, log, track and implement process improvement opportunities.
- Analyse the data from the tool to identify and support Improvement opportunities.
- Design and implement reports and dashboards for stakeholders to ensure transparency of the process and changes.
- Help, train and guide stakeholders in adhering to the change process.
- Conduct Post deployment review and track lessons learnt actions from those reviews.
- Support the wider Service Management team to protect products from unplanned interruptions to service.
- Work with the Corporate team to introduce enhancements to the process
Performance Objectives
- Ensure quality changes are being raised and that due process is being followed by all stakeholders.
- Organise and Chair the weekly Change Advisory Board Meeting (CAB) confidently and effectively.
- Contribute to process improvement opportunities.
Essential
Skills and Experience Specification:
- Learning and development mindset
- Engaging personality that can build trust with others
- Logical and critical thinker who is creative in solving problems
- Dynamic individual who can challenge the status quo with a drive to implement ideas and solutions
Desirable
- ITIL foundation
- Familiarity with ServiceNow ITSM processes
- Use of SharePoint Site
- Management Information Reporting
What We Offer
The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.
The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.
