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This is a hybrid role working 3 days in the office (City of London location) and 2 days working from home.
Role Purpose
Responsibility for providing system and change support for all applications within Asset Finance.
Responsibilities:
Application support
- Monitor and maintain the functionality of Asset Finance systems and applications ensuring customer and user satisfaction.
- Intercept, log and resolve issues affecting Asset Finance specialist applications such as Sentinel, Alfa, Auto Decision Platform, Integration Layer and portals – acting as First and Second line resolver
- Perform analysis for new business requirements and prepare and manage requirements and functional specification documents.
- Resolve issues and complete change requests using internal configuration, escalate complex changes to other team members or system vendors where required
- Manage day to day first and second line relationship with application vendors
- Review and prioritise issues and change requests with business stakeholders
Project and Change Management
- Manage work packages and projects, in line with the Bank’s Change Implementation and Change Management Policies
- Identify change risks and issues and escalate these as appropriate, with mitigation plans
- Own project related administration such as project plans and Risk, Actions, Assumptions, Issue and Dependencies (RAAID) Logs
Testing Support
- Plan, manage and conduct testing of change packages to ensure they are fit for purpose, prior to go-live.
User documentation and training
- Acting as Application Procedures Librarian ensuring procedures have been documented consistently and in a user friendly manner, and maintaining up to date versions
Skills and Experience sought:
- 5+ years experience within the Financial Services industry and with Banking technologies
- Experience managing change within financial services covering the full change lifecycle and release management process.
- Business Analysis experience documenting issues, solutions and business processes.
- 2+ within the asset finance industry
Remuneration and Benefits:
- matched pension contributions up to 7%
- 26 days annual leave plus two wellbeing days and opportunity to purchase additional holiday
- flexible and hybrid working
- private medical insurance via Vitality
- life, income protection and critical illness insurance
- enhanced family leave pay
- extensive learning and personal development opportunities
- electric car scheme and cycle to work scheme
- season ticket loan
- wellbeing support – discounted gym membership, employee assistance programme, 24/7 private GP access for staff and their immediate family (online), 1:1 key life stage coaching