Change Manager

Product & Change Lead

Manchester (Hybrid – 3 days office / 2 days remote)

Up to £60,000

Permanent | Full-Time (40 hours/week)

Are you a commercially minded product operator who also loves driving real, tangible change? Do you thrive in a fast-paced, hands-on environment where your impact is seen across product launches, internal transformation and customer experience? If so, we want to hear from you.

We’re working with a high-growth, customer-first business in the Manchester area – one that combines smart digital tools with human support to deliver a standout journey in consumer finance. Consistently rated as a world-class employer, their model is built on innovation, ambition, and a genuine care for their customers and people.

They’re now looking to hire a Product & Change Lead – a versatile, delivery-focused product operator who can wear multiple hats. One week you might be launching a new ancillary product (like warranty or servicing), the next leading a cross-functional initiative to improve internal tooling or operations.

🔧 What You’ll Be Doing

Launching & Scaling New Products

• Own the end-to-end rollout of new services (e.g. warranty, breakdown, servicing)
• Collaborate with commercial, data, tech and operations teams to define, launch and refine propositions
• Support go-to-market plans and ensure smooth operational implementation
• Help test new ideas, iterate rapidly and scale the ones that work

Leading Change & Driving Delivery

• Step into high-priority initiatives across the business that need structure, pace and clear ownership
• Lead short- and medium-term change projects – from new tools to process redesign
• Act as a delivery lead, coordinating stakeholders and ensuring progress is unblocked
• Provide clear, regular updates to senior stakeholders

✅ What We’re Looking For

• 3+ years in product, change, or transformation environments
• Hands-on experience launching products or services, ideally with a commercial lens
• A natural organiser – structured, methodical, and calm under pressure
• Great with people – able to bring teams together and manage communication at all levels
• Comfortable working cross-functionally across ops, tech, commercial and finance
• Equally happy rolling up your sleeves, running a stand-up or drafting comms yourself
• Curious, energetic and motivated by creating clarity in complexity

💡 Why This Role Stands Out

• Join a genuinely values-led business, named a “World-Class” company to work for by Best Companies
• Be part of a company that combines strong digital capability with human service
• Work on high-impact projects from day one, with real ownership
• Hybrid working – 3 days in central Manchester office, 2 days from home
• Salary up to £60,000

Ready to Make an Impact?

If you’re a product operator with a delivery mindset – someone who’s equally at home driving customer propositions and internal transformation – this is a rare opportunity to join a progressive, people-first organisation at the right time.