Charging and Recovery Officer

Job Description

Contract Type: Permanent / Full Time

Working Hours: Monday to Friday (37 Hours per week)

Worker Type: Hybrid Worker

Salary: £26,824 -£27,694 per annum (Pro rata for part time)

Location: Loxley House, Nottingham, NG2 3NG

About The Role

As a Charging & Recovery Officer, you will manage the financial assessment, charging, and recovery processes for customers receiving residential or community-based services. This includes:

• Gathering and processing financial and care activity information accurately using departmental systems.
• Issuing invoices and reconciling payments in line with statutory guidance and Department of Health legislation.
• Communicating directly with customers, their representatives, and external agencies, often handling sensitive situations with empathy and professionalism.
• Administering accounts and recovering overdue payments in a diplomatic and tactful manner.
• Maintaining accurate financial records using IT systems and spreadsheets.
• Providing clear advice and explanations on assessments, charging, and benefits to customers and stakeholders.
  
  

You will work closely with colleagues across the company, attend team meetings, and occasionally assist with project work. Flexibility and adherence to core values, equality, and health and safety standards are essential.

About You

The ideal candidate will demonstrate:

Knowledge & Understanding

Good numeracy and literacy skills to interpret and process financial information.

Awareness of Department of Health legislation and welfare benefits related to charging for care services.

Skills & Abilities

Ability to organise and prioritise workloads, working independently and as part of a team.

Strong customer focus, with excellent listening and interpersonal skills.

Ability to communicate confidently and sensitively, adapting style to suit different audiences.

Competence in MS Word, Excel, and experience with financial systems and digital platforms.

Ability to adapt to new technologies and ways of working.

Personal Qualities

Highly motivated, self-disciplined, and able to work under pressure.

Empathy and professionalism when dealing with elderly or disabled citizens.

Tolerance and willingness to help, ensuring a positive customer experience.

Experience

Providing advice and information to customers and external organisations.

Working in a team environment and managing diverse workloads.

Using IT systems to produce clear, accurate information.

Other Requirements

A DBS check for regulated activity.

Willingness to work flexibly to meet deadlines.

You can find the job description for this post here .

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact Amardeep Kalsi (Team Manager), by telephone on 0115 876 2525 or by email here .

Closing Date: 20th February 2026

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held:TBC

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support

By applying to this job, you agree to our Terms & Conditions.

About Us

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.

In addition to working within a great team and a competitive salary you will have access to:

• 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working – to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
  
  

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.

We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our

workforce, and we’d like to reflect our local population more through our recruitment processes.

We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.