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Copyright © 2025
Copyright © 2025
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Who are 118118 Money?
At 118 118 Money, we are dedicated to helping Britain achieve financial fitness. In 2023, we proudly relaunched the iconic 118 118 twins, reaffirming our commitment to improving the financial health of individuals across the nation. Our loans and credit cards are designed specifically for those often overlooked by mainstream lenders, empowering over 800,000 customers on their journey to better financial well-being.
Our vision is to champion financial fitness throughout Britain by offering accessible products, valuable resources, and unwavering support. We are on a mission to provide fair and transparent credit solutions that promote financial well-being for all.
With an impressive 4.8 Trustpilot rating, we take pride in being an approachable lender, ready to provide clear financial support. If you’re inspired by what you’ve read and want to make a real difference in people's lives, keep reading — your next opportunity to contribute to our mission could be just a few clicks away!
What you'll be doing
We are looking for a visionary Chief Marketing Officer (CMO) to join our executive team and lead our effort to become the market-leading Financial Fitness companion. You will be focused on driving our target market customers to adopt and use our products to improve their financial health and share our benefits with their family, friends and colleagues, creating greater usage of our personal loans, credit cards and mobile app. This is a unique opportunity to shape and define the marketing function at a pivotal stage of our business.
Role Overview
As the Chief Marketing Officer (CMO), you will be responsible for building and executing a customer-centric marketing strategy that drives growth across all areas of the business. You will develop and market new products, ensuring they meet the needs of our diverse customer base. You will leverage customer segmentation, data insights, and ongoing testing to continuously refine marketing efforts and optimise customer acquisition and retention strategies.
We want to create an engaged, enthusiastic and loyal customer base who make us their first choice when making purchases and payments and a brand they are proud to recommend and share!
Key responsibilities and objectives:
Who you are
A strategic leader with a commercial mindset, exceptional communication skills, and a passion for growth.
What you'll need:
What's in it for you?
Like what you’ve heard? Great - apply now!
As a candidate, we know the interview process can be daunting and it’s important that you have a great experience with us. We will do all we can to make sure you are fully informed and excited by our story so we get to see the best from you. If you need any adjustments made to help you with the interview process, just let us know and we’ll do our best to accommodate them.
Following your application, we will want to learn more about you, your motivations, experiences, and values. In turn, you get to learn about our business, our culture, the role and what we can offer you.
If you think you’d be great for the role, but don’t necessarily tick all the boxes, we’d still love to hear from you, so apply today and take the first step towards an exciting future!
Equal Opportunity Employer
At 118 118 Money we are passionate about equality, diversity, and inclusion. We are committed to being representative of different cultures, background, lifestyles, and groups, where everyone has an equal chance to succeed. It is our policy to treat everyone fairly and to ensure no one is disadvantaged or receives less favourable treatment. We recognise that everyone has different needs and while we can’t accommodate every flexible working request we are more than happy to have a conversation about it.
How we handle your data
118 118 Money requires your personal data to process your application for a position within our Company. If your application is successful through to telephone screening/interview, and you are not selected for a role, we may store your personal data for 12 months to enable our HR team to contact you should future roles be advertised.
Where you apply, but are not selected for telephone screening/interview, we will delete your personal data once the position is filled.
118 118 Money does not use automated decisioning or profiling when selecting candidates.
For your rights under GDPR please see our Privacy Policy
Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements