Chief Product Owner - Service Transformation

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

L&G Retail supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers.

Are you passionate about shaping the future of digital experiences? We’re looking for a Chief Product Owner on a 12 month fixed-term contract to lead the strategy, development, and delivery of innovative products that make a real difference to our customers and colleagues.

This role can be based from either Cardiff or Hove.

In this role you'll lead the overall Agent Desktop and Service User Experience vision across Retail Operations to ensure that the new technology is design and delivered to add maximum value for colleagues and customers. Critical to this role will be owning the overall backlog, roadmap and priorities, working with the Product Owners on the programme to deliver products and capabilities that are aligned to the vision.

This is a unique opportunity to drive transformation across multiple platforms and journeys, working with a diverse team of experts in a collaborative, agile environment.

What you'll be doing:

• Leading, guiding and supporting the leadership and senior team members in ideating new creations and improving existing products to support the delivery of the business strategy
• Continually initiating, leading and conducting external research to identify new product, service and technologies offerings and opportunities to help lead our business to stay ahead of what our customers crave and our competitors offer
• Creating the vision, goals, backlog and proposed roadmap to include value metrics that enable the produce to launch as quickly as possible, and also improve and evolve
• Delivering commercial targets aligned to the department/products delivered, including managing and overseeing full department and product budget control
• Identifying and leading stakeholder collaboration by actively engaging with stakeholders, acting as the storyteller of the product, to communicate, showcase, demo, and inspire others – across senior leadership and within your teams
• Leading and facilitating workshops/sessions to educate, plan, playback, prioritise and seek feedback from your team, senior leaders and key stakeholders
• Leading the team and being the driving force in resolving barriers to delivery across your products
• Coaching, mentoring and educating the value created through product ownership and principles – supporting agile principles and behaviours
  
  

Who we're looking for:

• Proven experience as a Senior Product Owner or equivalent
• Strong leadership and coaching skills with a collaborative mindset
• Expertise in agile frameworks such as Scrum, Kanban or SAFe
• Strategic thinking with the ability to translate vision into actionable plans
• Experience with User Centre Design techniques
• Commercial acumen with experience in budget management and value tracking
• Passion for innovation, continuous learning and inclusive leadership

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
  
  

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.