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Job Title: Claims Adjuster – Marine Hull & Cargo
Location: City of London, Aldgate
Position Type: Permanent, 35 hours p/w
Hybris: 3 days in the office, 2 days working from home
Overview
Why Tokio Marine HCC?
Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.
Job Purpose
To manage and handle Marine claims within the London Market Claims team. Reporting to the Claims Manager – Marine in the day to day operation and control of the claims function, to ensure that claims are processed and settled on a Timely and Equitable manner, whilst constantly striving to develop and improve service and quality standards.
Key Responsibilities
- Producing feedback to underwriters and management with regards to the structure of their claim issues and related risk information with the goal to improve the overall standard of underwriting in the company.
- Demonstrate that Lloyds minimum standards are being met at all times and be in a position to assist underwriters and claims adjusters to progress.
- Ensures all claims allocated are controlled within company philosophies and SLA’s
- To be present at market meetings and conference calls when necessary.
- Ensures customers are treated fairly at all times.
- Ensures all complaint related issues and all such incidents are logged and concluded in accordance with company policy.
- Practices and promotes at all times Tokio Marine HCC core values, to both internal and external contacts alike.
- Undertake any other ad hoc activities/project work required.
Skills And Experience Specification
- Ideally 2+ years Marine claims adjusting experience in the London Market.
- An excellent knowledge of ECF and the Lloyd’s Claims Schemes.
- Excellent Interpersonal skills are required as the duties of this role involves liaising with outsourcing partners, negotiation and liaising with brokers, loss adjusters and lawyers.
- Exceptional time management skills are essential and to be able to adapt quickly into the role.
- Excellent written and verbal communications skills are essential.
- IT literate
- To have obtained or working towards ACII qualification
What We Offer
The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.
The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.
