Claims Administrator

Claims Administrator (Fixed-Term Contract)

Are you a confident communicator with a passion for helping people? Do you thrive in a fast-paced environment and enjoy solving problems? We are looking for an enthusiastic and dedicated claims administrator to join our ClaimServices team on a 6-month fixed-term contract. This is a fantastic opportunity for someone looking to gain valuable experience in the insurance sector, with the potential to transition into a permanent role and even train as a Claims Handler, depending on claim volumes.

As a Claims Administrator, you will be the first point of contact for our customers, providing essential support and guidance. You will learn the ropes of customer interaction, develop strong communication skills and contribute to a positive customer experience.

Key Responsibilities:

·       Inbound Call Management: Answer a high volume of incoming calls from customers, addressing their queries, providing information, and resolving basic issues.

·       Customer Support: Listen attentively to customer needs, clarify information, and provide clear, concise and accurate solutions or alternatives.

·       Problem Solving: Identify and escalate complex customer issues to senior handlers or relevant departments when necessary.

·       Data Entry & Record Keeping: Accurately log all customer interactions and details into SiteView in a comprehensible manner.

·       Following Procedures: Adhere to established communication scripts, procedures and company policies to ensure consistent service delivery.

·       Information Provision: Guide customers through online resources or provide information about products/services as required.

·       Team Collaboration: Work effectively within the call centre team, supporting colleagues and contributing to a positive team environment.

·       Continuous Improvement: Actively participate in training sessions and team briefings to enhance knowledge and performance levels.

·       Maintain Professionalism: Always maintain a calm, empathetic and professional demeanour, even when dealing with challenging or distressed callers.

What We are Looking For:

• Excellent verbal communication skills with a clear and confident telephone manner.
• Strong active listening skills  and the ability to understand customer needs quickly.
• A customer-focused attitude with a genuine desire to help others.
• Basic computer literacy and the ability to navigate various systems effectively.
• Ability to multitask and manage time efficiently in a busy environment.
• Adaptability to different customer personalities and situations.
• Resilience and a calm approach when handling potentially challenging calls.
• A proactive and positive attitude with a willingness to learn and develop.
• Reliable and punctual with a strong work ethic.

Desirable (but not essential):

·       Previous experience in a customer service role.

Salary & Benefits:

• Salary:  £24,500 per annum pro rota
• Benefits:
• Life Insurance (Death in Service)
• Income Protection
• Pension: 8% contribution after 3 months

Working Hours:

• 37.5 hours per week
• You will work a variable shift pattern between the hours of 8am and 6pm on a 2-shift rota basis.
• There is a possibility of Saturday morning work dependent on client requirements.

Reporting To:

• Head of Performance Management