Claims Advocate – Global Casualty & Healthcare

London, England, United Kingdom

12/17/2024

Job Title: Claims Advocate

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

At Price Forbes, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.

Working at Price Forbes means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What We Can Offer

We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry’s top talent.

You’ll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc.

Further Perks Of Working With Us (Fixed Benefits)

• Employer pension contribution of 10% (providing you, the Employee provides 5%).
• Good work life balance - flexibility to suit you.
• Competitive salary.
• Life Assurance at X4 of your base salary.
• Group Income Protection.
• Generous Annual Leave entitlement.
• Private Medical Insurance.
• Group annual bonus scheme.
  
  

What You Will Do

• Providing support to the team members as and when required.
• Managing own workload and time to maximise efficiency.
• Ensuring that deadlines and targets are met.
• Dealing with a claim notifications by identifying the appropriate risk, reviewing details in conjunction with instructions and coverage/wording afforded, acknowledge to client/intermediary, prepare claims file accurately and promptly and maintain in-house and external computerised claims records.
• Producing claims information and presenting to insurers, either in written or networked format; and dealing with any resultant instructions, queries, and enquiries.
• Monitoring insurers’ agreement and payment of funds and ensuring that payment is made to the appropriate beneficiary.
• Ensuring relevant insurer’s instructions are notified to client/expert and vice-versa.
• Building meaningful relationships with clients, experts, and insurers by dealing with them in a prompt, friendly and professional manner always
• Developing effective working relationships with placing colleagues, including, where required, the maintenance and provision of claims statistics for renewal or similar purposes.
• Building effective liaison with accounting colleagues both in respect of collection/payment of funds, any queries, and the subsequent clearance of accounting entries.
• At all times behave in a way that upholds and promotes the good name and reputation of the firm.
• Maintain the highest standards of professional endeavour, integrity, confidentiality, financial propriety and personal conduct.
• Treat as paramount the quality of service provided to the customer in terms of speed of response, frequency of communication and the timely presentation of documentation.
• Deal honestly and fairly with fellow employees, customers, and others within the insurance profession.
  
  

What You Will Bring

• Good knowledge and understanding of the general concepts of insurance to be able to perform the Principal Tasks
• Good working knowledge of the Underwriters and markets; and their practices, documentation and customs
• Proficient in Word, Excel and PowerPoint
• Strong communication skills and strategic thinker
• Ability to work both independently and as part of a team
• A positive, enthusiastic and confident disposition
• Ability to prioritize and proactively meet deadlines
• Customer focused and keen to provide the highest quality of service delivery
  
  

Specific Knowledge Requirements

• Knowledge of company practices, procedures, and service standards.
• Preferably able speak and read Italian
• Knowledge of Claims Division business strategy, goals, and objectives.
• Knowledge and/or awareness of company IT systems and processes
  
  

Competencies Required

• Ability to retain existing business and the confidence of the client.
• Ability to work effectively as part of a team.
• Ability to work under pressure and meet deadlines.
• Ability to use Microsoft Word, Excel, and PowerPoint packages.
• Good written and numeracy skills.
• Good attention to detail and natural problem-solving skill.
• Ability to work under pressure and prioritise work accordingly.
• Proactively identifies and attempts to resolve issues.
• CLASS/ECF proficient.
• Claims bordereaux processing experience.
  
  

Qualifications & Experience

• GCSE/A level grades or relevant degree
• Experience handling International Claims (all classes)
• Poses strong and effective communication to Senior Management
• Ability to speak / read Italian
  
  

Think you don’t meet every requirement?

We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive . If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process

At Price Forbes, we have a straightforward interview process to ensure the best fit for both you and the company:

• Submit your application with your CV, emphasising your skills and experience related to the job.
• Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Price Forbes/Price Forbes Re/Globe Underwriting, and answer any immediate questions.
• If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person. We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions. This is your chance to voice your thoughts on the role and we will outline our expectations and ensure this role aligns with your ambitions for the future.
• Depending on the role, you may be invited to attend a second stage interview with further members of the team.
  
  

If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback.

We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.

#PF

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Price Forbes & Partners is an independent specialist global wholesale insurance broker with offices in London, Bermuda, Chile, Dubai, and South Africa, focused on aligning the best markets, people, and products to achieve the right solution for our clients.