Claims Handler

Greater Manchester, England, United Kingdom

6/18/2025

Company

HSB

Location

Manchester , United Kingdom

Role: Claims Handler

Location: Manchester (Hybrid working – 2 days in the office)

Permanent

Job Purpose:

The role will be responsible for handling losses in various insurance products, predominantly around the Construction/Engineering, Cyber and Equipment Breakdown sectors.

Working to deliver market leading customer service to HSB’s customers both internal and external. Ensuring that claims are handled proactively, competently and in line with HSB service level agreements to deliver excellent quality customer service. Contributing to profitable growth through driving efficiencies and delivering the best solutions for our customers and business.

Key Responsibilities:

• Responsible for claims handling from FNOL to settlement to drive increased levels of customer service and productivity.
• Investigate, establish liability, negotiate settlement & identify potential recovery opportunities and fraud identification within departmental service standards and within authority levels or in conjunction with relevant referral points.
• Managing day-to-day claim work load to ensure market leading customer service is delivered and processes and procedures are adhered to and meet tight deadlines and manage a busy workload.
• Support the Claims Handling Team Leader in maintaining a culture of high performance within the Claims team, in adhering to the HSB behavioural standards.
• Managing relationships & expectations internally and with Client Companies, Brokers, Intermediaries, direct insured’s and third parties, including face to face to deliver service excellence throughout the lifecycle of the claim.
• Continue to deliver technical expertise helping to enhance our reputation as leading technical experts, helping to enhance our reputation within the Construction/Engineering Sector.
• Ensure the appropriate use of third party suppliers such as Loss Adjusters, Solicitors etc, and in line with guidance set.
• Ensure all regulatory requirements and governance are met throughout the claims handling process.
• Have a strong team ethic, working cooperatively to create a positive working environment and actively work together to share ideas and bring solutions to help improve and drive the delivery of superior performance and a positive customer experience.
  
  
  

Key Skills & Experience:

Essential

• Customer Relationship Management
• Claims Handling
• Excellent Customer Service Skills
• Ability to meet tight deadlines and manage a busy workload
• Collaboration & teamwork
• Problem solving
• Excellent written and verbal communication
• Understanding of UK insurance market
• Results oriented
• Self-motivation
  
  
  

Desirable

• Understanding of International & construction/engineering insurance market
• Conflict handling experience
  
  
  

Qualifications & Educational Requirements:

• Progression towards CII qualifications
• Educated to GCSE A-C in maths & English
  
  
  

Benefits:

• Agile/Hybrid working
• Private Healthcare (Aviva)
• Aviva Digital GP
• Employer Pension contribution of 13%
• Annual bonus
• Professional qualification support
• 25 days annual leave (plus bank holidays)
• x2 wellbeing days per year
  
  
  

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