Claims Manager

The Role:

Canopius specialises in providing D&F property, heavy industry insurance and construction policies to a wide range of customers. We have an exciting opportunity for an individual to join the D&F/ Heavy Industry claims team as a Claims Manager. We are looking to recruit a motivated and skilled individual who is dedicated to open market international property business. This is a great opportunity to manage a team of passionate claims adjusters at a top Lloyd’s of London syndicate with global operations.

The Claims Manager will need to proactively manage the claims team in all aspects: day to day workload, career progression and technical oversight of delegated claims authority holders (“DCAs”). The team comprises of two senior adjusters, two adjusters and two claims apprentices. The Claims Manager has responsibility for managing the D&F/ Heavy Industry portfolio whilst additionally handling their own claims, which have complex characteristics such as extra contractual bad faith and complex placement arrangements.

A key component of this role is catastrophe claims management and the ability to manage claims surges post catastrophe events. As the claims manager, you will be asked to support the business by providing catastrophe ultimate figures, catastrophe claims plan compliance and recommending catastrophe claims best practices.

Outside of the Claims function, the Claims Manager will be expected to collaborate closely with key stakeholders; actuarial team, risk, reinsurance & compliance, complaints and the delegated management team. There will be opportunities to assist with developing the business, including fostering relationships with our brokers, coverholders, external vendors, and insureds.

Throughout all these activities, the Claims Manager will act in accordance with, drive, and further the aims set out in the claims vision: “to continually push the boundaries of customer excellence through an empowered, collaborative and innovative approach to claims; to be the envy of the market”, whilst always demonstrating and upholding the Canopius claims values. The Claims Manager will be expected to support the Head of Property & Casualty Claims, Head of UK Claims and other senior leaders in the implementation of the claims strategy; working collaboratively across the global claims team.

Responsibilities:

• You will monitor the profitability of the accounts in your portfolio, by reviewing the actual versus expected results and ensure that there is meaningful claims input into monthly tracking meetings and quarterly reserving meetings, and to flag areas of the claims portfolio that are underperforming to underwriters, actuaries and management.
• You will demonstrate and ensure effective, appropriate and meaningful collaboration between you and your team, and key internal customers within Canopius (underwriting, actuarial, complaints, outwards reinsurance, finance, senior management, catastrophe management, risk, compliance, operations, HR and all other stakeholders).
• You will proactively develop and maintain relationships, and drive and oversee your team’s relationships, with key external customers (key brokers, external vendors, and where relevant, coverholders and insureds) and to ensure regular interaction with them, seeking feedback on your team’s performance.

Skills And Experience:

• Lloyd’s Claims Lead Arrangements and related claims handling systems
• Coverholder & delegated claims authority holders (“DCAs”) management and oversight
• A proven track record of effective management of claims demonstrating a high level of technical competency.
• Knowledge of key issues affecting the D&F property, Heavy Industry and Construction claims market.

Our Benefits

We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non-contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health.

About Canopius

Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda.

At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results.

Based in incredible new offices in the heart of the City of London, Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected.

We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds.

We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.