General
Job Title
Claims Solutions Team Administrator
Division
Claims Solutions
Reports To
Claims Bordereaux Team Manager
Key Relationships
Claims team, external service providers, UCO, Underwriters, Finance, and other staff.
Job Summary
To perform administrative processes and reporting to support the operation of the Claims Solutions Team. Consistently deliver these processes and assist with identifying opportunities for improved efficiency and consistency through process improvement and automation.
Key Responsibilities
- Provide administrative Support to the Claims Solutions Team, working with both the Claims Bordereaux Team Manager and NEST Team Manager to fulfil admin requirement of each team.
- Support the Claims Solutions Team in maintaining accurate data within the claims databases.
- Perform the core activities necessary for managing the administrative processes associated with the Delegated Claims Bordereaux (BDX). These activities include:
- Managing claims bordereaux within the market Delegated Data Manager (TIDE) system. Claims reporting channels will need to be established, initial bordereau mapped into the system, and subsequent bordereau uploaded on a monthly basis;
- Responsible for the upload of all Delegated Claims BDX into DDM/TIDE each month.
- Running monthly data reports from DDM/TIDE to highlight Beazley’s performance each month in managing claims bordereau in the system;
- Running various portfolio reports as per ad-hoc requests and running trend analysis for account specific data;
- Liaising with Claims Managers/Brokers/Third Parties to locate missing bordereau each month;
- Liaising with Claims Managers/Brokers/Third Parties to resolve bordereau formatting issues or errors.
- Responsible for management of monthly reports for both NEST and Claims BDX Teams. This includes running the reports, checking the data for accuracy and liaising with team members to drive completion of actions required as a result of reports.
- Key point of contact for Loss Fund management within the Claims Solutions Team. This includes monthly reporting, liaising with stakeholders to ensure Loss Funds are correctly established, documented, maintained and returned.
- Take initiative to identify and resolve problems as they arise to facilitate the smooth running of the team’s core processes.
- Prepare, interpret and analyse statistics in response to ad-hoc requests for information and feedback any relevant trends or significant developments to appropriate staff.
Administrative Support
- Support the analysis and management of bordereaux from third party providers, using the Lloyd’s Market processing system - Delegated Data Manager (previously TIDE). This is a system, built for the Lloyd’s market to facilitate central storage and analysis of detailed information provided by coverholders and claims TPAs on bordereaux (excel spreadsheets).
- Assist with the review and reconciliation of loss funds.
- Working with the wider claims teams to understand their data requirements, and any action required to facilitate upload of their data on to the system
- Analysis of claims bordereaux to create and maintain bordereaux templates to upload into the DDM/TIDE database in a clean, consistent manner. This involves:
- Analysing the data provided by coverholders and TPAs, mapping the data to DDM/TIDE, creating data questionnaire templates and reporting channels within DDM/TIDE;
- Ensuring that bordereaux provided by coverholders and TPAs are consistent with Lloyd’s Coverholders and TPA Reporting Standards (v5.2) as well as Beazley’s own data requirements for regulatory and internal reporting;
- Testing of templates using real and test data to ensure rules operate as anticipated. Finding, and documenting, logical, practical solutions to issues encountered.
- Review of exception reports identifying contract breaches for the bordereaux uploaded and reporting on these to the Claims Bordereaux Team Manager.
- Prepare regular and ad-hoc claims reports as required, including manipulating data in Excel, and other reporting tools.
- Support claims performance measurement / management efforts including production of regular and ad-hoc management information for presentation or distribution to the Team as required.
Strategic
- Work closely with the Claims Solutions team members to achieve an integrated and seamless data handling experience for our stakeholders.
- Identify and implement process improvements either through optimization or automation.
- Have detailed knowledge of processes within team’s remit, including the rationale as to how they fit in to Beazley’s overall operations and wider market operations.
General
It Is Important That Within All Your Interactions Both Internally And Externally You Adhere Beazley’s Core Values - Being Bold, Striving For Better, And Doing The Right Thing As They Contribute To An Internal Environment Of Teamwork And Promote a Positive Brand Image And Experience To Our External Customers. We Also Expect Beazley Employees To
- Comply with Beazley procedures, policies and regulations including the code of conduct which incorporates the PRA and FCA Conduct.
- Undertake training on Beazley policies and procedures as delivered by your line manager, the People & Sustainability or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
- Display business ethics that uphold the interests of all our customers.
- Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
- Comply with any specific responsibilities necessary for your role as outlined by your line manager, the People & Sustainability or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley’s underwriting control standards, Beazley’s claims control standards, other Beazley standards and customer relationship management.
- Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.
Personal Specification
Skills and Abilities
- Able to harness technical knowledge of a system to respond effectively to business needs
- Able to work with a large amount of detailed information whilst retaining focus and achieving consistent quality and accuracy
- Ability to analyse and manipulate business data in order to create, map and maintain relevant templates
- Strong organisational skills
- Ability to think creatively to both anticipate and solve problems
- Ability to clearly document and communicate operating process and procedures
- Excellent excel skills are required for this role
- Focus on consistent delivery
Knowledge And Experience
- Experience of cleansing/manipulating business data
- Knowledge of binding authorities /bordereaux beneficial
- Experience of working in a Lloyd’s/general insurance environment advantageous
Aptitude and Disposition
- High levels of consistent concentration
- Attention to detail - able to work methodically through large amounts of detail without losing focus
- Aptitude for problem solving,
- Logical, meticulous, analytical
- Enjoys organising data at a detailed level in a consistent, logical way
- Professional approach to successfully interact with stakeholders
- Good written and commination skills
- Persistent, able to handle frustration and see issues through to the end, flexible enough to change approach and find creative solutions when issues arise
- Outcome focussed, self-motivated, flexible and enthusiastic
Competencies
- Accuracy
- Analytical thinking
- Problem solving
- Concern for quality
- Customer focus
Who We Are
Beazley is a specialist insurance company with over 30 years’ experience helping people, communities and businesses to manage risk all around the world. Our mission is to inspire our clients and people with the confidence and freedom to explore, create and build - to enable businesses to thrive. Our clients want to live and work freely and fully, knowing they are benefitting from the most advanced thinking in the insurance market. Our goal is to become the highest performing sustainable specialist insurer.
Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.
Our Culture
We have a wonderful mix of cultures, experiences, and backgrounds at Beazley with over 2,000 of us working around the world. Employee’s diversity, experience and passion allow us to keep innovating and moving forward, delivering the best. We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that is big on collaboration, diversity of thought and personal accountability. Our three core values inspire the way we work and how we treat our people and customers.
- Be bold
- Strive for better
- Do the right thing
Upholding these values every day has enabled us to become an innovative and responsive organization in touch with the changing world around us - our ambitious inclusion & diversity and sustainability targets are testament to this.
We are a flexible and innovative employer offering a friendly, collaborative, and inclusive working environment. We actively encourage and expect applications from all backgrounds. Our commitment to fostering a supportive and dynamic workplace ensures that every employee can thrive and contribute to our collective success.
Explore a variety of networks to assist with professional and/or personal development. Our Employee Networks include:
- Beazley RACE - Including, understanding and celebrating People of Colour
- Beazley SHE - Successful, High potential, Empowered women in insurance
- Beazley Proud - Our global LGBTQ+ community
- Beazley Wellbeing - Supporting employees with their mental wellbeing
- Beazley Families - Supporting families and parents-to-be
We Encourage Internal Career Progression At Beazley, Giving You All The Tools You Need To Drive Your Own Career Here, Such As
- Internal Pathways (helping you grow into an underwriting role)
- iLearn (our own learning & development platform)
- LinkedIn Learning
- Mentorship program
- External qualification sponsorship
- Continuing education and tuition reimbursement
- Secondment assignments
The Rewards
- The opportunity to connect and build long-lasting professional relationships while advancing your career with a growing, global organization
- Attractive base compensation and discretionary performance related annual bonus
- Private medical insurance coverage for both you and your dependents
- Company paid life assurance and long term disability insurance
- Pension with 10% employer contribution, plus a further matched contribution up to 2.5%
- 25 days of annual leave (prorated for 1st calendar year of employment), plus public holidays, with the ability to flex the religious bank holidays to suit your religious beliefs, subject to approval. Additional annual leave purchase is also available up to a maximum of five additional days per year.
- Up to 2.5 days matched paid leave for volunteering at a charity of your choice and 5 days paid leave to provide or arrange care for a dependent with a long term care need annually
- Up to £550 reimbursement towards home office setup
- Free in-office lunch and monthly lifestyle allowance
- Monthly travel allowance or annual season ticket
- The opportunity to save for, and purchase, shares of Beazley stock
- Six months fully paid parental leave, regardless of how you come to parenthood
- Company paid sabbatical up to 12 weeks after 10 years of continued service
- Support with exam/study leave and fees for relevant qualifications related to furthering education
- Smart working policy and flexible working culture, trusting our employees to do what works best for them, their role and the needs of the business
Don’t meet all the requirements? At Beazley we're committed to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t perfectly align with every requirement and qualification in the job specification, we encourage you to apply anyway. You might just be the right candidate for this, or one of our other roles.
