Claims Team Manager

We are currently recruiting for a legally qualified Team Manager within Claims who will be responsible for Operational Excellence and performance of their team.

Accountabilities

See the Possibility for Clients

• Drive performance against targets, KPIs, SLAs and SOPs to deliver operational excellence and financial performance for clients
• Ensure excellent quality of service for clients
• Develop a high performing team culture with low attrition, high engagement and a deep understanding of delivering a great customer journey

See the Possibility for Our Firm

• Performance management, coaching and mentoring to get the best out of our people to ensure individual/ collective targets are met
• Manage capacity, recruitment and throughput of work for profit
• Ensure completion of progressive monthly 121s to drive great performance and outcomes
• Undertaking and if necessary leading on strategic project work that drives operational excellence, process improvement and compliance.
• Drive a culture which prioritises the physical and mental wellbeing of the team members

See the Possibility for our People

• Mentor and develop team members for progression
• Undertake all of the required CPD and allocate time for self-development and development of others
• Active participation as a team member
• Actively assess the impact of their workload demands on their physical and mental wellbeing

Focus

• Primarily a management role with ancillary case work as required
• Likely that the TM will deliver hours across the year by working in the team as opposed to through a personal case load– the key focus of the role is managing the team, its performance and delivering excellent results for Clients
• Operational excellence for clients - managing for profit whilst delivering the KPI’s and quality standards
• demanded by clients.
• Performance management of team members to deliver targets/objectives
• Process improvement and change management to ensure the successful implementation and widespread acceptance of the Claims Excellence project
• Working collaboratively across all levels of the Firm to achieve the above accountabilities

This list is not intended to be exhaustive and you will be expected to perform other duties and have other responsibilities that fall within the wider remit of the role.

You will ideally have previous experience and a genuine and demonstrable interest in the above area of work.

We also require you to have/be:

• 4 year PQE
• Proven track record of managing a team is preferred but not essential
• No other substantial role – the management of the team, its performance and its delivery for client(s) and the business is the key focus
• Technically able across a sufficiently wide area to demonstrate an ability to work without significant supervision and / or to have developed a particular strength and reputation in their work area

If you meet our criteria and think this is a job where you could bring enthusiasm and an eagerness to learn, then we look forward to receiving your application.