Clerical Officer

Sheffield, England, United Kingdom

7/22/2025

The Sheffield Eye Centre has an exciting opportunity for a dedicated and reliable individual to join their growing service. This position is pivotal in providing telephonic and administrative support to a city-wide service.

The successful candidate will be at the forefront of patient contact, using excellent communication and telephone skills to book appointments and deal with general enquiries for the service as well as providing data entry and general administrative support to maintain a quality experience for service users.

• Deal with telephone and face-to-face enquires and appointment bookings in a professional manner in accordance with local and national procedures
• Liaise with colleagues to ensure full utilisation of all available screening and outpatient appointments.
• Provide administrative support to clinical staff ensure targeted clinics run smoothly and efficiently, including the contacting of patients, and booking of appointments.
• Utilise the Lorenzo and Medisoft software packages to check the patients care pathway.
• Arrange clinic cancellations and reductions, in line with Trust policy and to meet local and national targets.
• Manage partial booking/review lists reporting potential overdue patients’ appointments to the Service Coordinator.
  
  

You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional life.

For further details / informal visits contact: Name: Emily Rigby Job title: Service Coordinator Email address: [email protected] Telephone number: 0114 2713930