Client Account Manager

Are you a strategic relationship builder with a passion for client success?

Do you thrive on growing key accounts and driving long-term business value?

Ready to act as a trusted advisor to some of our most valued clients across Europe?

As a Client Account Manager, you will drive business growth by leading account strategies across a portfolio of core clients. You’ll collaborate with internal teams to deliver tailored solutions, strengthen relationships, and expand opportunities. Acting as a trusted partner, you’ll ensure long-term value, oversee contract negotiations, and support revenue and retention goals.

What you’ll be doing:

• Build and maintain long-term, strategic relationships with key stakeholders at core client organisations, acting as a trusted advisor by understanding their business needs, challenges, and industry trends.
• Develop and implement tailored account strategies to drive growth within core accounts, identifying cross-sell and upsell opportunities to increase account penetration.
• Drive revenue growth by securing renewals, expanding service offerings, and consistently meeting or exceeding profitability and growth targets.
• Ensure client data, such as bed numbers or service needs, is accurately maintained and updated throughout the year in relevant systems.
• Collaborate closely with internal teams to design pricing models, proposals, and value propositions that ensure seamless service delivery aligned with client expectations.
• Lead contract negotiations, manage renewals and amendments, and ensure all agreements are compliant.
• Chair high-level service review meetings, coordinating internal teams, setting agendas, and delivering clear, insightful reports and presentations to senior stakeholders.
• Serve as the primary point of escalation for client issues, working cross-functionally to deliver timely resolutions and maintain strong relationships, even during challenging situations.
• Monitor account performance and key KPIs regularly, using data-driven insights to identify trends, risks, and areas for improvement.
• Act as the voice of the customer within the organisation, working with the Operational Excellence team to drive continuous service improvement initiatives.

Our ideal candidate will have experience of:

• Proven ability to develop and execute strategic account plans that drive revenue growth and client retention. ·
• Expertise in building and maintaining strong, proactive relationships with key stakeholders, acting as a trusted advisor and understanding their business needs.
• Skilled in leading complex contract negotiations, managing renewals, and ensuring compliance to prevent service disruptions.
• Proficiency in analysing data and performance metrics to inform decisions, identify opportunities for improvement, and monitor account health.
• The ability to collaborate effectively with internal teams to deliver customised solutions and high-quality service.
• Any additional European languages are beneficial to enhance client communication across regions.

Any questions you have about the role, or your suitability please email [email protected].

At ASK4 we are proud to be an equal opportunities employer. We value an inclusive culture and do not discriminate. Our hiring outcomes and commitments are based upon your talent and experience. If you would like to request this advert in other formats please contact [email protected] for assistance.