Client Advisor (Part-Time 20hrs) - Loewe - Selfridges Women's Wear

Position

Role Mission

As a Client Advisor in our Selfridges store, you will ensure that our client service expectations are exceeded in a personable, playful, and engaging way, enabling you to deliver your individual and team goals.

Job responsibilities

Responsibilities

• Achieve individual and store objectives
• Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience
• Engage with all clients and develop long lasting relationships
• Maintain relations with clients through regular communication and connection via email, phone, messages, or personalized notes
• Master and transmit our brand history and heritage
• Highlight our product categories through your product knowledge and storytelling
• Develop and grow your client book, updating client information on the relevant company tools
• Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store
• Actively participate in visual merchandising in accordance with LOEWE’s visual standards
• Maintain products in an efficient, clean, secure, and organized manner; front and back of house
• Support with inventory management and ad hoc back of house tasks
• Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior

Profile

Key Requirements

• Proven experience in achieving individual goals and contributing to team results
• Experience within a similar customer centric role
• A deep interest in Fashion, Art, and Culture
• Be naturally inclusive and open minded
• Confident, service orientated, adaptable and empathetic in style and approach
• Effective communication skills with the sensitivities to build and maintain a client portfolio
• Results driven with a commercial mindset without compromising on the Team Player attitude