Client Advisor - Rimowa, Selfridges

Position:

Welcome to RIMOWA, the brand redefining travel since 1898. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.

At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours! As a Brand Ambassador in our new concession at Selfridges, you will provide world-class service by building and maintaining loyal client relationships to maximise profitable sales. You will also ensure that housekeeping standards and personal grooming are exemplary, and that stock is handled correctly.

Job responsibilities:

Brand Ambassador

• Excite and instil passion and pride for the brand
• Embody the brand image for customers and the store team and have an understanding of the brand DNA
• Lead by example in demonstrating role model behaviour that is representative of the brand and adhering to the dress codes and appearance guidelines at all times

General Store VM/ Client Management

• Maintain store standards that reflect and adhere to the visual merchandising guidelines promoting the brand image at all times
• Enhance customer service standards in store to ensure world class service is delivered at all times.

Sales/ Business Monitoring

• Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand
• Build and maintain a relationship with them to assist in selecting the right products for them whilst developing a good rapport and offering suitable advice
• Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets
• Process the sale in a confident and professional manner whilst maintaining the relationship with the client
• Gather and collate the client’s CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client
• Actively drive your product knowledge by keeping up to date with trends, participating in store training, updating yourself on all product lines and searching out relevant information on products and be familiar with the competition
• Support control and management of stock in line with management directions
• Keep up to date of market trends in the retail industry
• Assist with special requests, which include but are not limited to repairs, special orders, returns, etc
• Ensure all Company policies and procedures are adhered to.

Profile:

• We would like to speak to professionals who are passionate about service, lifestyle and travel destinations
• Passion for retail and sales
• A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience
• Pro-active and positive attitude
• Excellent personal presentation – a Rimowa Brand Ambassador
• Understanding of Retail KPIs
• A fluent level in English is essential and additional languages are an advantage.