Client Care Advisor (Veterinary Receptionist)

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

Job Title: Client Care Advisor (Veterinary Receptionist)

Location: Pets 'n' Vets, Roundhouse Veterinary Hospital

Job Type: Permanent, Full-time

Hours: 37.5 hours per week

We are currently seeking a new Receptionist to join our fantastic team!

We would like to hear from candidates who are friendly, customer-focused and confident working in a busy environment.

The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service.

Must be flexible to support all of our Veterinary Practices as required.

Roles and Responsibilities:

• Welcoming and registering new customers.
• Booking in customers and making sure they receive gold standard care
• Answering the telephone and dealing with a range of customer queries

Managing customer expectations regarding wait time.

Administration duties e.g. scanning paperwork, filling in forms etc.

Taking payments

Promoting offers and services

Our receptionists should create the image and the first impression of our business, remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour.

Our receptionists should make a positive impression and make clients feel confident in our service as a whole and helps to put them at ease if they are worried or apprehensive.

Experience Required

• Confident using the telephone
• Reception or Client Care experience
• Cash handling and till operation
• Previous experience of working in a veterinary/doctors surgery (Desirable)
• IT skills – confident in the use of Word, Excel and Outlook as a minimum
  
  

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave

Employer contribution pension scheme

Wellness program including:

Employee assistance program

Eyecare voucher scheme

Free annual Flu jab

Cycle to work scheme

Recruitment referral reward scheme

To apply, please complete the quick application form below.

About Us

At our heart we are a business made up of animal lovers. We are incredibly passionate about what we do, and believe we are a little different to other veterinary practices. We offer the most up to date facilities and treatment, whilst firmly adhering to the values of traditional Glasgow veterinary care.

All of our practices are RCVS accredited, including our Roundhouse Hospital which has been accredited with the prestigious RCVS Small Animal Hospital Accreditation.

The Pets‘n’Vets Family is a great Glasgow success story; an expanding and progressive network of practices, with a very proud history and strong Glasgow roots.

Pets‘n’Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll hav

e access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Pets‘n’Vets, Linnaeus or the role please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.