Client Care Coordinator (Part-Time)

CompanyIVC Evidensia UK

LocationLichfield, England, United Kingdom

Posted At3/5/2026

UK Visa Sponsorship Analytics

Occupation Type

Customer service occupations not elsewhere classified.

Occupation Code Skill LevelIneligible

Sponsorship EligibilityIneligible for Sponsorship

Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.

Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with IVC Evidensia UK. For the most up-to-date job details, please visit the official website by clicking "Apply Now."

Description

Are you passionate about horses and delivering outstanding customer care?

Pool House Equine Hospital has been a trusted part of our community for many years, providing exceptional veterinary care and support to our equine clients. We’re proud of our fantastic facilities — but our biggest strength is our people.

We are looking for a friendly and approachable Customer Care Coordinator to work with us on a part-time basis.

About The Role

Your key responsibilities will include booking equine clients and hospital consultations/investigations, taking payments and resolving account queries, managing calls, emails, and in-person enquiries, organising diaries and coordinating with vets, nurses, and support staff and carrying out general administrative duties and following practice protocols.

This is a part-time permanent role working 20 hours per week. The shifts will be from Monday–Friday 1:30pm–5:30pm, plus Saturdays 9:00am–12:00pm on a shared rota.

Our ideal candidate

Equine experience is essential; veterinary experience is an advantage
Confident communicator with excellent customer service skills
Strong organizational and problem-solving abilities

Proficient in Microsoft Office and database systems

Calm, resilient, and empathetic under pressure

Good local knowledge of the area (desirable)

Come and join our team

Pool House Equine Hospital has been a significant part of the community for a great many years and has been a beacon of high-quality veterinary care for our clients. Our staff at Pool House Equine are our biggest strength, in addition to the fantastic facilities we have to offer our clients. The group has specialist-trained colleagues and referrals specialists for surgery, diagnostics, medicine and lameness /poor performance.

In addition to a competitive salary, you will benefit from:

6.6 Weeks annual leave FTE
Additional annual leave for your birthday which will be added to your holiday allowance
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Cycle to work scheme
Initiatives focused on employee wellbeing
Non-accidental injury support
Learning and development opportunities via the IVC Evidensia Academy
Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers

Pension scheme

Discounted staff pet care

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Up to £12,784.1 per annum