Client Care Executive
Company
Location
Manchester, England, United Kingdom
Posted At
7/10/2025
Advertise with us by contacting: [email protected]
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Leigh Day. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
Overall purpose for this role
Person specification
- To be responsible for the initial calls to new clients, dealing with their queries and gathering information to enable the claim to be submitted; this must be done in a courteous and efficient manner at all times, with an appropriate follow up process
- To manage new enquiries until such a time that they are converted to live cases or rejected, working with the relevant departments as necessary.
- Obtain accurate information and instructions from clients and obtain the necessary documents/evidence to provide preliminary advice
- To provide a reliable and efficient support service to colleagues and assist with general administration of case loads
- To undertake other ad-hoc duties as required from time to time
- Contacting new and prospective clients to obtain information regarding their claim and advise of process
- Accurately and succinctly summarising information obtained so as to allow colleagues to progress the claim
- Management of new enquiries until appropriate information obtained and claim is passed over to the handler or rejected
- Thorough and accurate preparation of file notes
- Deal with clients in a sensitive, professional and competent way; and to pitch all communications with clients at a level appropriate to the individual concerned
- Communicate effectively; be approachable and professional in all dealings
- To make full use of the Case Management System and ensure that all information is appropriately recorded in the system
- To maintain the strictest concern for and awareness of the need for data protection at all tim
- To always maintain the strictest concern for and awareness of the need for GDPR and data protection and in accordance with the Firm's internal policies.
- To immediately report any compliance or risk management concerns to the relevant persons without delay.
Person specification
- Genuine interest to work with a leading claimant law firm and passionate about providing access to justice to all
- Excellent telephone manner
- Ability to communicate accurately, clearly and concisely, both verbally and in writing
- Ability to work in an organised and methodical manner
- Ability to deal sensitively with clients
- Experience in using a variety of IT packages (MS Word, Excel, Case
- Management Systems, Outlook)
- Ability to work and contribute in a team environment
- Ability to work well under pressure
- Ability to be self-sufficient in relation to administration, typing and IT
- requirements
- Demonstrable understanding of and commitment to client care
- Ability to manage own workload in a busy environment to a consistently high standard
- Resilient and able to deal with challenging situations
Advertise with us by contacting: [email protected]
Hunt UK Visa Sponsors
Copyright © 2025