Client Delivery Manager

London, England, United Kingdom

8/1/2025

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The opportunity

With the continuing and rapid development of tax technology solutions and in particular Software-as-a-Service (SaaS) solutions, it is necessary to enhance our operational models to achieve success in the future. In preparation for the future, EY Tax and Law have created a new “Centre of Excellence” (CoE) to support SaaS solutions throughout their lifecycle.

The objectives of the SaaS CoE are twofold:

• Operational management of Tax and Law SaaS solutions
• Sales enablement and support to drive the market success of these solutions
  
  

The SaaS CoE currently supports Tax and Lax solutions Global VAT Reporting Tool (GVRT), Global Tax E-invoicing Solution (GTES), Mandatory Disclosure Regime (MDR) Web, EY GloBE Engine (Pillar II/BEPS) and Data Permissions Navigator (DPN), and this number of solutions is expected to grow rapidly.

In joining the SaaS CoE, you will have an exciting opportunity to contribute to the ongoing success of this new business unit, becoming deeply embedded in the operational management of the SaaS CoE and thus ensuring the smooth running of the technology solutions that it supports.

Your Key Responsibilities

• Lead the delivery of SaaS technology projects across the global EY network, working alongside client relationship teams.
• Act as a main point of contact for client relationship teams for implementation and ensure their satisfaction
• Co-ordinate EY delivery resources across global teams.
• Ensure PMO best practices are followed
• Act as escalation point for the implementation team members and client relationship teams
• Work with cross-functional EY teams to anticipate and resolve delivery risks and issues.
• Ensure quality standards and process are in place to ensure maximum delivery efficiency
  
  

Skills And Attributes For Success

We are looking for people with excellent communication abilities with relevant experience in a commercial position. Indirect Tax experience and/or experience in Indirect tax technology is a major plus but is not essential. You will be required to lead teams based in a variety of locations and across several time zones.

To qualify for the role you must have

• A client-centric approach, and a drive to deliver.
• 5+ years minimum of Project Management / Program management
• Strong organisational skills and management.
• Keen attention to detail and quality, holding yourself to a high standard of work.
• Confidence and maturity to work effectively with senior leaders across the Business Unit and beyond.
• Ability to multi-task and manage time, delivering within tight timeframes.
• Great interpersonal and communication skills.
• Strong knowledge of MS Office applications.
  
  

Ideally, you’ll also have

• Prior experience of Indirect tax tools for VAT reporting and/ or e-invoicing or an Indirect tax background.
• Familiarity of EY internal processes would be an advantage.
  
  

What We Look For

• Undergraduate degree in a business or technology related discipline
• Relevant professional qualifications
• 6+ years experience in within a large global organization
  
  

What We Offer You  

 

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. 

 

Are you ready to shape your future with confidence? Apply today.  

 

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. 

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