Client Development Manager

Job Title: Client Development Manager
Contract: Permanent, Full-time (37.5 hours per week, Monday to Friday)
Location: Home based with some travel as required 
Salary: Up to £34,000 per annum 

As a Client Development Manager at Medigold Health, you’ll play a key role in supporting the growth and success of our small business clients. Combining hands-on client relationship management with team leadership, you’ll be responsible for ensuring a high-quality experience across your portfolio while driving retention, service expansion, and client satisfaction.

Working closely with your team of Client Relationship Managers, you’ll provide guidance and support to help them meet their goals. You’ll take a proactive approach to identifying opportunities for upselling and cross-selling, helping clients make the most of our services and contributing to the overall profitability of the portfolio.

As the first point of escalation, you’ll work collaboratively with internal teams to resolve issues quickly and effectively, using insights from client feedback to improve the way we work. You’ll also oversee key data reporting, monitor performance against KPIs, and ensure contract renewals and service delivery stay on track.

This is a great opportunity for someone who thrives on developing client relationships, and has a passion for coaching and leading others - all while helping businesses create healthier, safer workplaces.

Main Objectives 

• Develop, maintain, and retain strong relationships with small business clients.
• Cross sell and upsell additional services in line with agreed business targets.
• Proactively seek to improve the profitability of the client portfolio.
• Recording and reporting of key data relating to the client portfolio.
• Lead, mentor, and manage a team of Client Relationship Managers

Specific Responsibilities 

Client Management

• Identify opportunities to expand services within existing client accounts.
• Develop and implement strategies to improve client retention.
• Gather client feedback and work on the continuous improvement of services.
• Understand individual client needs and implement solution-based initiatives.
• Identify any key risks within the client portfolio.
• Be the first line escalation point for client complaints and issues.
• Use Salesforce to record and report key data relating to the client portfolio.
• Proactively identify potential problems and implement solutions.
• Continuous communication with other internal departments and stakeholders to provide client information and ensure that clients receive excellent customer service.
Manage the contractual relationship and renewal of each client contract.

Team Leadership

• Lead, mentor, and manage a team of Client Relationship Managers.
• Set performance goals and conduct regular performance reviews.
• Provide training and development opportunities for team members.
• Manage the team’s work state to meet or exceed agreed KPIs.

Requirement for this role

• Bachelor’s degree and/or 3 years’ experience in a client account management role, including commercial and contract management.
• Strong communication and presentation skills – must be able to communicate efficiently (verbally, in print and via the phone) to all levels of internal and external stakeholders.
• Excellent relationship management skills – must be able to build and maintain relationships with senior managers, directors, and key client stakeholders.
• Data management – must be possess data management skills and be able use them rigorously to maintain accurate client records.
• Time & Diary Management – must be able to manage own time and diary, whilst working from the office or home.
• Experience of Outlook, Word, Excel and PowerPoint is essential. Knowledge of or commitment to developing fluency with Salesforce is essential.
• The ability to work under continual pressure to deliver results (client on-boarding, upsell and retention).

Our Company Benefits

• 31 days holiday inclusive of bank holidays, increasing with length of service
• Pension Scheme
• Access to Company benefits and discount portal
• Access to a Health Cash Plan
• Free eyecare vouchers
• Cycle to work scheme
• Access to confidential Employee Assistance programme
• Interactive mental health and wellbeing app