Client Engagement Executive (Fixed Term)

JOB PURPOSE

• To deliver an outstanding client experience for Bett’s accounts and strategic partners - ensuring that client contracts deliver increasing ROI and improved satisfaction every year, and indirectly driving revenue retention and account growth
• To build credible, trusting relationships with a multitude of client stakeholders at various levels and in various functions
• To ensure that the fulfilment of event sponsorship and programmes operates swiftly and simply
• To ensure that all stakeholders and tasks (client side and internal) are expertly co-ordinated
• To drive continuous improvement in the client experience and delivery process

KEY RESPONSIBILITIES:

Client onboarding and project management

• Onboarding and support of all assigned clients, being the primary point of contact for delivery of on-site presence and sponsorship. Sharing relevant information with clients, communicating deadlines and ensuring successful delivery across client packages.
• Develop, co-ordinate and execute project plans for sponsorship fulfilment and individual client projects.
• Clear, transparent, and timely execution of contracted sponsorship deliverables.
• Ensuring successful delivery of event networking programme, Connect @ Bett, for all assigned clients. Ensuring continuous support and clear communication throughout event lifecycle.
• Positive, supportive, collaborative and pragmatic approach to working with stakeholders on the client-side and internally across Content, Marketing, Operations and Community departments.
• Supporting and delivering a range of in-person, digital and other bespoke projects, such as marketing campaigns.
• Assist with managing the sponsorship inventory across events, working closely with the other Client Engagement team members and sales team.
• Manage work across time-zones, supporting non-UK based clients.

Client relationship management and account growth

• Continually strengthen the reputation of the Bett brand and our company.
• Develop strong business relationships with a wide range of client stakeholders, across business functions and geographies.
• Adapt to individual client needs and different ways of working, taking initiative at curating communications.
• Input in the development of client reports that demonstrate the value of Bett, solution success, ROI, maximising customer satisfaction and supporting rebook and upsell efforts

KEY SKILLS

• High emotional intelligence (EQ) and empathy
• Prioritisation and organisation
• Time management
• Excellent verbal and written communication
• Collaborative, problem-solving mindset
• Project planning
• Execution