LSEG’s Regulatory Reporting is a software and data solutions business, offering global sell-side and buy-side clients a wide variety of products to assist with their obligations to report their transactions on a timely and accurate basis for MiFIR, EMIR, G20 and other regimes. We also provide a several ancillary services to ensure the accuracy and completeness of their reporting, (e.g reconciliations, data solutions).
The Client Implementation Team is within the wider Technology and Operations group within LSEG’s Regulatory Reporting and is principally responsible for the successful engagement and active monitoring of external client testing. The team will work closely with Product and Delivery Scrum Teams, and develop a client testing roadmap, they will actively engage with our clients ensuring we have adequate representation for external user acceptance testing. In addition, the team will also be responsible for all Regulatory Reporting product related communications.
Based in London and reporting to the Client Implementation Manager, the purpose of this role is to:
- Implement a positive and efficient client testing model for changes to LSEG’s Regulatory Reporting products.
- Deliver communications related to change initiatives and other Regulatory Reporting activities
Key Responsibilities
- Coordinate and monitor client testing within the established framework for LSEG Regulatory Reporting products
- Take lead of external User Acceptance Testing (UAT) as part of change releases
- Liaise with product owners and other internal stakeholders to co-ordinate client testing in line with the testing framework and specific product requirements
- Understand impact of changes and conduct client outreach and communication accordingly
- Develop and maintain ‘minimum must test’ UAT scripts, in collaboration with Product Owner and QA, for clients use where appropriate
- Liaise with IT for any test environment issue resolution and availability
- Provide first level support of UAT change related queries and incidents
- Perform preliminary investigations using tools to support issue resolution and data validation
- Address client issues in a timely manner and ensure clients are kept informed of progress and resolution.
- Create UAT report to track progress and highlight issues
- Discover opportunities to improve reporting and testing processes through automation, standardization and data analysis
- Create new efficiencies in the testing process by streamlining testing and creating standardised materials, where possible, to positively improve the customer experience
Other Responsibilities
- Management and distribution of internal and external communications for change and other Regulatory Reporting initiatives
- Review and maintenance of client contacts
- Attend and input into Client Service Review meetings where appropriate.
Candidate Profile / Key Skills
Essential:
- Two years’ experience in a client facing role
- Two years’ experience in a client implementation role
- Good communication and collaboration skills
- Experience of client relationship management
- Experienced in leading External User Acceptance Test Phase
- Experience in directing/influencing other internally and externally.
- Proficient in SQL for extracting and transforming data from systems.
Desirable:
- Previous experience with Salesforce/Confluence/JIRA
- Previous experience and/or understanding of Financial Service - Regulatory Reporting
- Previous experience of technical service delivery
Behavioural Skills:
- Enthusiastic individual with a strong delivery focus and a “can-do” attitude.
- Comfortable engaging with clients.
- Excellent verbal and written communication skills.
- Willingness to learn new concepts and technologies as needed.
- Open to change, innovative, and receptive to new ideas.
- Demonstrates expertise and credibility in their field.
- Builds and maintains strong stakeholder relationships at all levels.
- Strong analytical and problem-solving skills with keen attention to detail.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership,
Excellence and
Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
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