Client Lifecycle & Regulatory Operations Manager

Client Lifecycle & Regulatory Operations Manager

London | £75,000 – £83,000 | Hybrid (3 days office)

Are you a compliance professional ready to step into a business-focused, multi-jurisdictional leadership role? An established wealth management group—renowned for its discretion and commitment to excellence—seeks a dynamic individual to lead a small team overseeing the full client lifecycle for a diverse, high-value client base.

About the role

• Strategic Impact: Move beyond pure compliance—drive regulatory excellence across client onboarding, suitability, and ongoing lifecycle management, ensuring best-in-class standards for UHNW individuals, trusts, charities, and private client structures.
• Leadership: Manage and mentor a team of up to three, collaborating with stakeholders across operations, risk, and investment teams in a fast-paced, evolving environment.
• Multi-Jurisdictional Exposure: Shape processes and controls suitable for clients across multiple jurisdictions, navigating complex regulatory frameworks with a focus on UK FCA Consumer Duty, client vulnerability, and inclusion.
• Career Progression: Ideal for someone with a compliance or regulatory background who wants to broaden their business impact and gain hands-on operational business leadership experience.

Specifically, the role will involve, amongst other things, supporting the business, oversight and managing a team who:

• Who complete all documentation necessary for onboarding new clients and establishing client agreements.
• Ensure all client documentation adheres to FCA AML requirements, collaborating closely with the Risk & Compliance team to promptly resolve any compliance issues.
• Partner with operations teams to facilitate the setup of custodian accounts for new clients.
• Conduct suitability assessments using the online platform, and communicate results with the Client Relationship Manager.
• Coordinate with all stakeholders involved in the client onboarding process, including Client Management, Investment, Middle Office, Business Compliance, Risk & Compliance, and Operations teams.
• Improving processes and controls
• Manage lifecycle activities for existing clients, such as:

-Organising and overseeing periodic reviews for Investment Management clients.

-Reviewing and updating client documentation to ensure timely and accurate portfolio changes.

-Monitoring and administering client reporting distributions.

-Managing the offboarding process for Investment Management clients.

• Administer various portfolio-related activities

Skills & Experience Required

• Experience managing or supervising a small team within wealth management, private banking, or private client services.
• Deep understanding of KYC, AML, CDD, and regulatory requirements—especially UK FCA rules and Consumer Duty gained within a compliance based role.
• Familiarity with complex client structures (UHNW, trusts, charities) and the controls required around them.
• Proven ability to coordinate across departments, ensuring client documentation, onboarding, and lifecycle activities are executed to the highest standard.
• Strong communication, organisational, and stakeholder management skills.

The Offer

• Salary: £75,000 – £83,000 (DOE)
• Hybrid working: 3 days per week in a prestigious London office
• Direct impact on business operations and regulatory standards
• Collaborative, supportive culture with a focus on development

This is a rare opportunity to pivot from a pure compliance-based role into a strategic, business-facing leadership position within a highly respected wealth management group.

Apply in confidence via Cameron Kennedy, acting on behalf of our client.

Sponsorship of any kind will not be provided.