Client Manager

Summary of Role:

We’re looking for a super organised, ambitious and entrepreneurial Client Manager with a passion for sustainability to lead on exciting, purpose-driven accounts and projects. You will have experience working as an Account Manager and/or client-facing Project Manager in an agency/consultancy, or as a Programme Manager (or similar) in-house, delivering strategic projects or change programmes.

This role will be perfect for you if you want to make a positive impact, working with ambitious clients to help them make purpose and sustainability central to their business strategy, culture and operations. You will ensure projects are delivered on time, within budget, and to the highest standard, while building excellent relationships with our clients.

Every client’s challenge is different, so you might find yourself supporting a team of strategists in developing a strategy to align sustainability impact with business performance, managing a Net Zero target setting programme or co-creating and implementing a new corporate purpose and behaviours. There will be plenty of variety and the chance to gain a range of experience working with well-known brands. You will also provide non-client facing support to the strategists in the team, particularly around scoping, pricing and setting up new projects.

You’ll report into the Client Director who will support you with career development and opportunities. You will work with strategists from the Leadership and Change team on a mix of core accounts and smaller projects, and you’ll collaborate with sustainability experts from other teams on cross-business line projects.

The Leadership & Change teams blends purpose, strategy, transformation, learning and innovation to help businesses unlock the performance benefits of sustainability. We partner with clients to build leadership and create lasting, people-powered change within their organisations.

Key responsibilities:

Responsibilities fall into two major areas:

Account and project management – Delivering end to end projects

• Managing client relationships
• Building strong, healthy relationships with clients and building an understanding of their business
• Being the first point of contact for your clients’ projects, communicating confidently and proactively
• Ensuring that work is delivered to brief, on time and within scope and budget:
• Designing project and programme process and timing plans
• Setting and driving the momentum and pace on projects
• Galvanising and inspiring teams to deliver excellent work, including attending internal in-person meetings i.e. kick off workshops, working sessions
• Preparing for and attending hybrid/in-person client meetings and workshops
• Writing scope of work documents and producing detailed project costings
• Managing project finances and keeping track of scope and budget
• Preparing and maintaining high-quality project documentation, including meeting notes, status reports, and presentation materials
• Working with internal teams to sequence and prioritise delivery
• Monitoring project progress, flagging risks, and helping resolve issues proactively
• Managing project resource - coordinating work streams within Leadership & Change and across internal teams:
• Ensuring the right people are involved at the right time, including resource booking
• Writing briefs i.e. for the creative team, and reviewing work against them
• Sourcing and managing third parties

New business and business development

• Helping to grow revenue for your assigned clients by identifying and converting new briefs
• Supporting on pitches and proposals when needed

Key Requirements:

• 3-5 years’ experience in an account/client/project management role
• Experience delivering strategic, transformation or innovation-based projects (working with strategists or consultants to define a strategy or strategic approach), from drafting the initial proposal through to implementation
• Excellent organisational skills with the ability to manage multiple priorities, projects and workstreams at once
• Strong commercial mindset and experienced in accurate pricing, scoping and financial tracking on projects
• Detail-oriented with a proactive, problem-solving mindset
• Credibility communicating with, and presenting to, with mid-level/senior stakeholders
• Experience using Oracle platforms (e.g., NetSuite) for project finance tracking would be beneficial
• Experience in sustainability is advantageous but not essential

Personal Qualities:

• You’re a superstar project manager with incredible organisation and attention to detail. You know your projects’ timelines, commercials and deliverables inside-out, and help to organise other colleagues too. You’re a natural problem solver and love to be hands-on.
• You’re self-motivated. You take ownership of your work, scanning the horizon for opportunities and challenges and getting things done.
• You’re flexible. No one day is the same here, so we’re looking for someone who can throw themselves into any challenge and embraces working on new and different things.
• You’re a people person. You are confident and friendly, and able to build strong relationships with clients and colleagues. You’re well-versed in presenting to senior clients.
• You care about purpose and sustainability. If you have experience working in this space, it’s a bonus, but not required to be brilliant in this role.
• You’re a strategic thinker. Either you’ve worked on strategic projects before, or can demonstrate a strategic mindset, for example when reviewing project proposals.
• You bring the positive vibes. We’re lucky to be a company full of people who are passionate about purpose, sustainability and making the world a better place - we want you to bring the same level of energy!