Client Onboarding – Senior Associate

Manchester, England, United Kingdom

8/7/2025

Since 2015, we’ve empowered entrepreneurs with over £13 bn in funding, fuelling the creation of 56,000+ jobs and 34,000+ new homes across the UK and US. At OakNorth, we’re on a mission to help ambitious businesses thrive—and our Client Onboarding team is at the heart of that journey.

This is more than just another job at a bank. It’s a unique opportunity to join a fast-growing, high-impact organisation that’s known for challenging the status quo. We’re not looking for cogs in a machine—we want self-starters, bold thinkers, and ambitious builders who are ready to forge their own career path while supporting some of the most inspiring business leaders in the UK.

As a Client Onboarding Associate, you’ll play a vital role in delivering an exceptional experience to every new client—ensuring they’re onboarded efficiently, compliantly, and with a level of service that sets us apart. You’ll combine regulatory rigour with a genuine commitment to making every interaction count.

Responsibilities

• Undertake AML CDD reviews and risk assessments on both new to bank and existing customers.
• Manage the AML CDD portion of commercial business loan origination
• Communicate & Collaborate effectively with customers of Oak North and internal stakeholder to ensure we are delivering Customer Delight.
• Manage customer expectations through effective communication skills whilst also ensure we are working at speed and maintaining Momentum.
• Operate in line with the Bank's Risk Management framework and relevant risk and compliance policies and procedures, ensuring appropriate and timely escalation of any concerns to their line manager.
• Identify areas for improving processes to deliver improved efficiency
• Carry out BAU / ad hoc administrative tasks.
• Leverage GenAI tools to increase productivity and enhance decision-making processes within the role.
  
  

Requirements

• Experience working in the financial service sector (ideally in commercial lending or banking) minimum of 2-3 years’ experience.
• Working knowledge of unpacking complex corporate structures with connections to non-transparent jurisdictions including Trusts and funds in overseas jurisdictions (BVI, Channel Islands, Cayman Islands etc);
• Carry out tasks independently
• Excellent understanding and experience of AML/KYC, CDD/EDD.
• Quick learner and ability to work in a fast-paced environment whilst maintaining meticulous attention to detail.
• Strong interpersonal and exemplary communication skills (written as well as verbal).
• Enjoys working in a team environment.
• Can prioritise and manage workflows and multi-task.
• Resilience and the ability to work under pressure and to pressing deadlines/SLAs.
• Desire to go the extra mile to delight our customers.
  
  

Benefits & Perks:

• Equity. We want people to have a stake in the business so that all our interests are aligned.
• 25 days holiday
• Personalized benefits – opt-in to what matters to you
• Subsidised Private Medical Insurance with Bupa
• Enhanced maternity and paternity leave
• Wellbeing and social events
• In-house Barista Bar in London office
• Support causes that matter to you – Volunteering time off
• Salary sacrifice schemes (Cycle to work, nursery, gym, electric car scheme)