Client Records Coordinator

Knights has always done things differently. In 2012, we became the first UK legal sector organisation to secure private equity investment, shifting from a traditional partnership to a corporate structure and clearly separating management from fee earners.

Our model's success led to significant growth over six years, and since our AIM market listing in June 2018, we've seen consistent increases in turnover and profits.

With more than 1,500 colleagues across 32 locations, our strong organic growth combined with quality acquisitions, we've strengthened our position in key markets. We are equipped to execute our growth strategy and aim to be the leading regional legal and professional services firm.

We have the team and financial resources in place to deliver our organic and acquisitive growth strategy as we scale up to achieve our ambition. Our distinctive business model and culture remains clear differentiator from other legal services businesses enabling us to attract professionals who prefer to work in a modern business.

Client Records Coordinator

We are now seeking a talented individual to join our Records and Files team. Working as part of a larger team, your role will be client facing responding to client email and telephone requests regarding requests to retrieve Wills and Deeds we hold in storage.

Experience

You will be working with clients to establish that we hold their documents and follow the process of verifying our client’s entitlement to requested information and support our clients through the retrieval process. This role would be suited to a candidate who has a background of working within the private client practice area or within a similar business services environment.

The position will be based at our Leicester office.

As a Client Records Coordinator your key responsibilities will be:

• Dealing with clients request by telephone and email
• Searching our system to locate information
• Communicating status updates with clients, other professionals, and colleagues
• Verifying identification
• Working closely with our storage center to fulfil client’s request.
• Working within our practice management system to record document movements
• Scanning
• Data Entry
• Maintaining records

We offer a unique environment; you will be part of a one team culture that promotes direct responsibility with an expectation to always deliver the best service possible for clients within a collegiate, team-based environment.

Most excitingly of all, you have the opportunity to help change the way we all think about and deliver the future of legal and professional services in a friendly, caring business, with little (if any) hierarchy. Our culture of positivity and transparency, provides a great platform for the right people to take their careers to the next level.

If you would like to make a positive difference to your career get in touch with our Recruitment Manager, Michael Appleby for a highly confidential and informative discussion about why Knights is different. Michael can be contacted on 07805 819860 or by email at [email protected]