Client Relationship Executive

This position, like all roles at LBTC, follows a Monday - Thursday working schedule. This reflects our commitment to promoting a healthy work–life balance as part of our core organisational values.

The Client Relationship Executive will be responsible for the service operation management of training courses, including customer support.

You will be working directly with one other member of the Client Relations team, fostering a close working relationship that enables smooth communication, efficient operations, and a strong team dynamic. You will also be part of a close-knit team where mutual support is key, so being a strong team player is essential.

In addition to the core responsibilities outlined below, this position offers a clear progression path into an Account Executive role from January. This next step represents a more senior position with a stronger emphasis on business development and sales, and includes the opportunity for fully paid international travel - primarily across South-East Asia, Africa, the Middle East, and Europe.

We see Client Relations as an excellent springboard into Accounts, as it provides comprehensive, hands-on experience across the full client lifecycle. Gaining an in-depth understanding of each stage of the delegate journey will prepare you to respond confidently to client enquiries and effectively promote and sell our services. This potential transition will be reviewed at the end of the year, based on performance, suitability, and alignment with our organisational goals.

Primary responsibilities as Client Relationship Executive:

1. To provide requisite support to delegates prior to the commencement of their respective training courses, including information regarding daily timings, hotel accommodation, and airport transfers.

2. To prepare for commencement of training courses, including the configuration of iPads, printing of nameplates, and room setup.

3. To monitor delegate attendance daily, by liaising with training consultants.

4. To deliver a positive delegate experience by providing requisite support for the duration of their respective training courses.

5. To prepare delegates’ certificates, collect their feedback at the end of their respective courses, and accordingly update the course management sheet.

6. To organise delegates’ certificate presentation photographs and farewell lunches.

7. To address delegates’ support queries following course completion, including sharing of course photographs.

8. To nurture long-term business relationships with clients by checking-up on their progress following course completion.

Essential

Undergraduate-level Degree.

Ample experience in client-facing roles.

Ability to execute a wide range of elaborate administrative tasks with precise accuracy.

Ability to deliver on deadlines.

Confidence conversing with a diverse range of people at all levels and with varying levels of English proficiency.

Client Relations skills.

Ability to draft complex correspondence.

Ability to adapt processes to align with strategic objectives.

Working knowledge of:

- Cloud computing

- MS Excel (or equivalent)

- MS Outlook (or equivalent)

- MS PowerPoint (or equivalent)

- MS Word (or equivalent)

Ability to work independently with minimal supervision.

Ability to establish and nurture positive client relationships.

Desire to acquire knowledge and skills through learning and development.

Ability to use initiative and be pro-active.

Desirable

Degree in Business / Management.

Emergency First Aid at Work

Experience managing key supplier relationships.

Working knowledge of CRM systems.

Ability to develop a strategic perspective of business management.

Job Type: Full-time

Pay: £30,000.00 per year

Benefits:

• Canteen
• Company pension
• Gym membership
• On-site gym
• Work from home

Schedule:

• Monday to Friday

Work Location: Hybrid remote in London, W6 0NB