Client Relationship Manager - Italian Speaking

CompanyEightcap

LocationLondon, England, United Kingdom

Posted At1/23/2026

UK Visa Sponsorship Analytics

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Occupation Type

Customer service managers

Occupation Code Skill LevelMedium Skilled

Sponsorship EligibilityIneligible for Sponsorship

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Description

Eightcap is a dynamic online trading provider, focused on the sale and delivery of exceptional trading tools and professional insights to enable smarter trading, with a commitment to excellence and a passion for delivering trading technology to active clients.

The company is headquartered in Melbourne, Australia, and has offices in the UK, Cyprus, Bulgaria, Bahamas, and the Seychelles.

As a pivotal component of Eightcap, our Client Relationship team takes pride in serving as the first point of contact for new clients, guiding them through their trading journey with expertise and technical assistance.

The primary objective of the Client Relationship Manager role is to assist Retail clients through the full sales journey from application to active trading, whilst also identifying and engaging new opportunities to contribute to overall business growth.

This position plays a key role in enhancing client satisfaction, driving retention, and reinforcing Eightcap's reputation as a leading online trading business. Through strategic relationship management and pro-active support, the role contributes to the company's growth and long-term success.

Responsibilities;

Manage the full Retail sales cycle from first application to active trader
Help new Retail clients complete the account onboarding process
Build high value long term relationships with Retail clients through first class support and service
Help clients with account management best practice, and platform functionality
Stay informed about financial markets trends, and the CFD and FX landscape
Communicate with existing and prospective clients regarding Eightcap's products and services
Assist clients to resolve any issues and ensure high client satisfaction is achieved and maintained
Keep accurate and up to date records of client interaction in Salesforce CRM
Consistently meet and achieve individual and team performance KPIs
Work closely with Compliance to ensure regulatory obligations are met

Requirements

Fluent in Italian and English
Bachelor's degree in a relevant field, or at least 2 years' experience in a B2C sales role in financial services, preferably with a CFD and/or Forex broker
Knowledge and understanding of financial markets, with an ability to discuss complex subjects in simple terms

A good understanding of the Contracts For Difference/Forex industry and platforms

Excellent skills in rapport building and maintaining long term relationships

A strong passion to work with Retail clients in a professional manner, and provide outstanding customer service

High attention to detail, with an ability to meet and maintain regulatory compliance standards

Thrive in a target driven, fast paced environment, and be able to consistently meet and exceed KPIs

Possess a can-do attitude and be willing to contribute to team success

Benefits

26 days annual leave (plus bank holidays)
Aviva workplace pension
Vitality private health insurance
Ongoing investment in your career development
Parental leave
Staff referral bonus program
Collaborative team culture
Ongoing investment in your career development, including technical and professional training
Being part of exciting new projects for the company
Regular social activities

Are you interested in this opportunity but don't meet every requirement? Eightcap endeavors to create an inclusive and diverse workforce by offering an opportunity for the right people and so we encourage you to apply.

We respectfully ask that no recruiters contact anyone at Eightcap regarding this role.