Job Description
Join our Global Client Support team and be the liaison between our German clients and internal operational groups. We leverage Artificial Intelligence to expedite inquiries, allowing you to focus on complex issues and deliver exceptional service. As a Client Service Analyst, you'll partner with CSAMs to provide a best-in-class experience, ensuring client inquiries are resolved efficiently and effectively. Be part of a team that values client-centric solutions and continuous improvement.
As a Client Service Analyst in the Access Support team, you will act as a liaison with internal operational groups to ensure smooth German client access inquiries. You will work with us to resolve technical inquiries related to J.P. Morgan’s Wholesale Payments core cash products, leveraging AI and client knowledge to deliver value-added solutions.
Job Responsibilities
- Understand clients’ relationship with the bank.
- Develop, maintain, and broaden partnerships with internal and external clients.
- Take ownership of inquiry resolution end-to-end and escalate complaints appropriately.
- Resolve inquiries related to core cash products and track them via an Inquiry Management tool.
- Liaise with other functions to ensure timely resolution for clients.
- Deliver value-added solutions and identify service improvement opportunities.
- Coordinate with the Service Team and internal groups for additional support.
- Promote best practice sharing and support client experience improvement initiatives.
- Recognize non-standard service requests and highlight sales opportunities.
- Investigate and inform senior management of potential process improvements.
- Serve as an individual contributor in the team.
Required Qualifications, Capabilities, And Skills
- Excellent oral and written business communication skills in German.
- Strong time management and organizational skills.
- Strong interpersonal skills and problem-solving abilities.
- Proven ability to build relationships and influence outcomes.
- Aptitude to work in a fast-paced environment while balancing client needs and firm interests.
- Capability to determine priorities and maintain a balanced work approach.
- Proficiency with Microsoft Office applications.
Preferred Qualifications, Capabilities, And Skills
- Knowledge of J.P. Morgan’s Wholesale Payment core cash product offering and client portals.
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.
