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Job Description
Join the team as a Client Service Associate and Drive Global Growth!
As a Client Service Associate in EMEA Client Service Team, you will serve as the primary point of contact for each client assigned to your portfolio. The assigned client portfolio may be comprised of operating transactional accounts and complex treasury products both within the US and across our global footprint. You will act as a trusted member of the client’s team and deeply connected to deliver the growth and success for an assigned portfolio.
Job Responsibilities
- Develop a relationship with your clients and be proactive in identifying problems and themes
- Start interacting with other teams to collaborate and problem-solve and be empowered to initiate change to further drive superior service improvements and product offering
- Become familiar with our industry with a thirst for learning new products
- Concentrate on developing a risk appetite to prevent and protect the firm and our clients
- Adhere to the department policies and procedures for client requests
- Keep building and continually revamping the client relationship
- Share your knowledge and become a mentor to help your team succeed
- Handle complex relationships and high profile portfolios, while providing service at the same level for all clients
- Engage professionally in person, emails and on the phone to assist with every client need or issue
- Work independently and in a team environment to maximize productivity in a most efficient manner
- Investigate root causes of process inefficiencies and make proposals on opportunities for process improvement
Required Qualifications, Capabilities And Skills
- Proven experience in customer service, operations, treasury, sales and portfolio management
- A strong aptitude for strategic thinking and tactical execution
- Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlines
- Excellent verbal and written communications skills; able to effectively communicate clearly and concisely
- Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners
- Ability to use data to create metrics and reporting
- Proficient in MS Office (Excel, PowerPoint, Word)
Preferred Qualifications, Capabilities And Skills
- Work experience in banking or the financial service industry
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
