Client Services Account Exec

We are looking for an Account Executive to join our Client Services team. Ideally you’ll have either 1 year’s agency experience or perhaps a recent graduate with a relevant subject and some work experience in or around agencies.

This role is internally facing initially, focused on helping all our PR, SEO and Social teams deliver on client projects and retainers. Success looks like on time on budget every time and is a huge opportunity to learn what makes delivering great work in an award winning agency happen. We need someone hungry to learn and willing to roll their sleeves up in Account Management to make the big creative ideas become a reality.

We are an office-first agency, offering a great degree of flexibility. This means we work and come together in our office spaces up to 2 days a week to collaborate, share ideas, innovate, and be creative, creating the best work together. 

YOU SHOULD APPLY IF

• You know how to build and maintain strong internal team relationships across manager level
• You have an eye for detail and ensure our client reports are compelling
• You love all things digital, have an enthusiasm for multiple areas of digital marketing and an interest in SEO and Content (including social media, digital PR, technical SEO, date and insight)

OBJECTIVES

• Ensure efficient and careful management of both new and existing client accounts
• Work closely with the Account Directors and Client Services Director where needed to ensure smooth running of accounts
• Build and maintain strong relationship with your clients on a day-to-day level
• Make sure clients know what Rise at Seven is doing for them week by week – with clear action logs and task deadlines
• Input and support Account Managers or Directors on client meetings across your accounts, making sure that slides are up to date and done on time
• Ensure that all the right people are attending your client meeting, ensuring everyone understands the role they play on the account and how they can add value 
• Ensure effective collaboration between the teams which are working on your clients’ accounts and keep them informed on how these accounts are performing

RESPONSIBILITIES 

• Understand client challenges and work with the right experts at Rise to advise on the most effective deployment of our services
• Keep all internal teams which contribute to your accounts up to date with the accounts’ performance, provide clarity on your clients’ objectives and how our teams will individually and collectively input to pitch responses/proposals/projects/retained services to deliver the best result
• Guide teams and input into monthly clients reports to ensure we’ve clearly outlined, key deliverables completed, performance impact and vs KPIs and next steps. Making sure you have the data you need to ensure clients are getting a clear overview of the value they are getting from the work delivered

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SKILLS

• You are strong at organising and project management
• Must have excellent communication and interpersonal skills
• Proven ability to manage multiple accounts and projects simultaneously
• Understand client satisfaction and impact on business growth by retaining accounts
• Have a good understanding of service offering

REPORTING TO

Senior Account Director

WHAT WE CAN OFFER YOUR

• The anticipated salary range is £25-28K depending on experience and location base.

EQUAL OPPORTUNITIES

• At Rise At Seven we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all suitably qualified candidates regardless of their race, religious beliefs, age, sex, sexual orientation or disability.